Self-Storage Customer Experience Specialist

Mini Mall Storage; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Performance-based bonus

Health insurance

401(k) matching

Career growth

Job summary

Mini Mall Storage is hiring a Customer Service Representative (Self Storage) in Columbus, OH. The role blends customer service, sales, and property operations to help customers find storage solutions while keeping the facility safe, clean, and welcoming.

The position offers a full-time daytime schedule with no late nights, weekends, or early mornings, plus competitive pay and benefits including health/dental/vision and 401(k). Experience in service roles is a plus.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• Background check is required.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials weighing up to 50 lbs on an occasional basis.

Skills

Customer service

Sales

Communication

Organizational skills

Independent worker

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mini Mall Storage is hiring a Customer Service Representative (Self Storage) in Columbus, OH. The role blends customer service, sales, and property operations to help customers find storage solutions while keeping the facility safe, clean, and welcoming.

The position offers a full-time daytime schedule with no late nights, weekends, or early mornings, plus competitive pay and benefits including health/dental/vision and 401(k). Experience in service roles is a plus.