Self-Storage Assistant Manager — Customer Success & Sales

Prime Storage Group; Essex (VT); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

401(k) matching

Paid time off

Paid holidays

Bonus opportunities

Career advancement

Job summary

Prime Group Holdings, LLC, doing business as Prime Storage Group, is seeking an Assistant Manager to join our self-storage facilities. You will rent units, greet customers, maintain accounts, and support daily operations.

In this frontline role, you'll build customer relationships, upsell storage products, and ensure cleanliness and safety across the site while meeting performance targets. High School diploma and 1–2 years in a fast-paced, customer-facing environment required.

Qualifications

• 1-2 years of relevant work experience in a fast-paced, customer-facing environment
• Excellent interpersonal and communication skills, both in person and over the phone
• Ability to work effectively both independently and as part of a team
• Must be technically savvy with the ability to learn new applications and Point of Sale systems
• Proficiency in Microsoft products such as Outlook
• Must be physically able to perform routine maintenance duties daily and lift 50lbs
• Possession of a valid driver's license, insurance, and reliable transportation
• Availability for travel and flexibility to work at various locations

Responsibilities

• Rent out self-storage units, parking spaces, and other related products
• Convert telephone and walk-in inquiries into rentals
• Maintain accounts receivables through the pursuit of collections, posting of payments, and processing
• Delivery of daily bank deposits accurately and timely
• Upsell moving products and assist in unit sizing decisions
• Greet customers promptly, enthusiastically and professionally
• Understand and sell the features and benefits of the property at all opportunities
• Resolve customer issues in a timely and effective manner
• Ensure that company standards of cleanliness and appearance are met
• Inspect the property, including performing lock checks
• Perform other duties as assigned

Job description

Prime Group Holdings, LLC, doing business as Prime Storage Group, is seeking an Assistant Manager to join our self-storage facilities. You will rent units, greet customers, maintain accounts, and support daily operations.

In this frontline role, you'll build customer relationships, upsell storage products, and ensure cleanliness and safety across the site while meeting performance targets. High School diploma and 1–2 years in a fast-paced, customer-facing environment required.