Patient Billing & Revenue Cycle Specialist

Paycom - ATS; Tyler (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Paycom - ATS in Tyler, TX seeks a medical billing professional to handle patient statements and act as liaison among clinics, offices, and payors. You will initiate calls on accounts receivable, maintain accurate patient data, and follow approved procedures to ensure confidentiality and accuracy.

The role requires responsive service, knowledge of billing processes, and the ability to resolve questions and complaints while supporting a team-driven environment.

Qualifications

• Demonstrated experience handling multiple phone lines and inquiries.
• Strong knowledge of medical billing and insurance processes.
• Commitment to excellent customer service and issue resolution.
• Detail oriented with professional communication and accuracy.
• Understanding of HIPAA guidelines and patient confidentiality.
• Proficiency with Microsoft Office applications and billing software.

Responsibilities

• Answer patient questions about statements and insurance coverage in a courteous manner.
• Provide exemplary customer service to practice staff and resolve patient inquiries.
• Maintain knowledge base and collaborate with corporate and clinical teams.
• Update insurance and patient information in systems with accuracy.
• Assist with setting up payment plans and manage related documentation.
• Coordinate with agencies regarding patient payments and refunds as needed.
• Handle inquiries via phone or written requests and process discharge transactions.
• File paperwork for services rendered and maintain compliance with policies.

Skills

Phone handling

Medical billing

Customer service

Attention to detail

HIPAA knowledge

Microsoft Office

Tools

Excel

Word

Outlook

Billing software

Job description

Paycom - ATS in Tyler, TX seeks a medical billing professional to handle patient statements and act as liaison among clinics, offices, and payors. You will initiate calls on accounts receivable, maintain accurate patient data, and follow approved procedures to ensure confidentiality and accuracy.

The role requires responsive service, knowledge of billing processes, and the ability to resolve questions and complaints while supporting a team-driven environment.