Self-Pay Account Representative

Liberty Resources, Inc.; City of Syracuse (NY); Remote; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) retirement plan

Professional development opportunities

Supportive, family-friendly work 환경

Job summary

Liberty Resources, Inc. is seeking a Self-Pay Account Representative to support patient account management and revenue cycle activities for our School-Based Health Services program. This remote role emphasizes excellent customer service and accurate account management.

You will manage inbound and outbound calls about balances, collect payments, establish payment plans, and assist families with billing inquiries while contributing to month-end reporting and ensuring accurate records.

Qualifications

• Associate's Degree preferred and/or medical billing and collections training.
• Experience in a medical office or healthcare setting preferred.
• Strong customer service, communication, and problem-solving skills.
• Proficiency with Microsoft Office applications
• NextGen EHR experience preferred but not required

Responsibilities

• Manage inbound and outbound calls regarding balances, billing statements, and payment options.
• Collect and process patient payments
• Establish payment plans and financial agreements
• Assist patients and families with billing inquiries
• Document account activity and maintain accurate records
• Support month-end reporting and reconciliation processes
• Resolve customer service issues and account concerns

Skills

Customer service

Communication

Problem-solving

Billing inquiries

Education

Associate's Degree

Medical billing and collections training

Tools

Microsoft Office

NextGen EHR

Job description

Self-Pay Account Representative Remote | $23.00 - $25.00/hour Liberty Resources is seeking a Self-Pay Account Representative to support patient account management and revenue cycle activities for our School-Based Health Services program. The Self-Pay Account Representative serves as a liaison between families, students, and school personnel while ensuring excellent customer service and accurate account management.

Key Responsibilities

• Manage inbound and outbound calls regarding balances, billing statements, and payment options
• Collect and process patient payments
• Establish payment plans and financial agreements
• Assist patients and families with billing inquiries
• Document account activity and maintain accurate records
• Support month-end reporting and reconciliation processes
• Resolve customer service issues and account concerns

Qualifications

• Associate's Degree preferred and/or medical billing and collections training
• Experience in a medical office or healthcare setting preferred
• Strong customer service, communication, and problem-solving skills
• Proficiency with Microsoft Office applications
• NextGen EHR experience preferred but not required

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401(k) retirement plan
• Professional development opportunities
• Supportive, family-friendly work environment

Liberty Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, disability, parental status, housing status, source of income, or military status, in accordance with all applicable federal, state, and local EEO laws.