Self-Funded Benefits Implementation Lead

CVS Health; Oklahoma City (OK); On-site; USD 47,000 - 122,000; Full time

Job summary

CVS Health in the United States is seeking a professional to direct all aspects of customer benefit plan implementation for self-funded new business clients. You will partner with internal and external stakeholders to proactively identify and address critical implementation issues, and serve as the single point of contact for implementation.

Responsibilities include coordinating deliverables, developing implementation strategy aligned with customer expectations, ensuring adherence to performance

Qualifications

• 2+ years Project management and Client facing experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.
• 1+ years Health Plans and Benefits experience.
• Salesforce experience.
• Microsoft Teams, Excel, Outlook experience.
• Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems.
• Associate's degree preferred

Responsibilities

• Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
• Acts as a single point of contact for benefit plan implementation.
• Mediates and coordinates resolution of all project deliverables and implementation related tasks.
• Develops and executes implementation strategy consistent with customer expectations.
• Ensures strategy is administered in accordance with all performance guarantee arrangements.
• Engages team members to follow through on their responsibilities.
• Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations.
• Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Skills

Project management

Client facing

Negotiation

Conflict resolution

Attention to detail

Communication

Prioritization

Organizational skills

Education

High School diploma/GED

Associate's degree preferred

Job description

CVS Health in the United States is seeking a professional to direct all aspects of customer benefit plan implementation for self-funded new business clients. You will partner with internal and external stakeholders to proactively identify and address critical implementation issues, and serve as the single point of contact for implementation.

Responsibilities include coordinating deliverables, developing implementation strategy aligned with customer expectations, ensuring adherence to performance