Self-Determination Support Specialist — Phone & Docs Expert

Socket.dev; Silver Spring (MD); On-site; USD 36,000 - 52,000; Full time

Job summary

GT Independence is seeking a Self Determination Support Specialist to join our team and support individuals self-directing their care. You’ll handle phone calls, document management, and DocuSign workflows while ensuring compliance and accurate payroll checklists.

Join a mission-driven organization focused on independence and person-centered service. A 1-year relevant experience and a high school diploma or GED are required, with an Associate degree preferred to support career growth.

Qualifications

• 1 year of experience relevant to the work performed.
• High School Diploma or GED required; Associate degree preferred.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors.
• Collaborate with your team to resolve rejected timesheet issues.

Education

High School Diploma or GED

Associate degree preferred

Job description

GT Independence is seeking a Self Determination Support Specialist to join our team and support individuals self-directing their care. You’ll handle phone calls, document management, and DocuSign workflows while ensuring compliance and accurate payroll checklists.

Join a mission-driven organization focused on independence and person-centered service. A 1-year relevant experience and a high school diploma or GED are required, with an Associate degree preferred to support career growth.