Self-Determination Support Specialist I

Socket.dev; Silver Spring (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

GT Independence, a leading national Financial Management Services provider, seeks a Self Determination Support Specialist to help people self-direct their care by delivering excellent phone-based support. You will log calls, manage documents via DocuSign, ensure compliant record-keeping, and assist with payroll checklists and audits.

The role emphasizes teamwork, accuracy in timesheet processing, and collaboration with leadership to reduce errors while supporting stakeholders in documenting and

Qualifications

• 1 year of experience relevant to the work performed.
• High School Diploma or GED required; Associate degree preferred.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors.
• Collaborate with your team to resolve rejected timesheet issues.

Skills

Customer service

Data entry

Education

High School Diploma or GED

Associate degree preferred

Job description

GT Independence, a leading national Financial Management Services provider, seeks a Self Determination Support Specialist to help people self-direct their care by delivering excellent phone-based support. You will log calls, manage documents via DocuSign, ensure compliant record-keeping, and assist with payroll checklists and audits.

The role emphasizes teamwork, accuracy in timesheet processing, and collaboration with leadership to reduce errors while supporting stakeholders in documenting and