Self-Checkout Guardian & Customer Champion

The Winn-Dixie Company; Seffner (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

The Winn-Dixie Company is seeking a Self-Checkout Guardian to help protect store assets while delivering exceptional customer service. You will monitor transactions, assist customers with the self-checkout process, and intervene as needed to prevent errors and loss.

This role emphasizes high integrity, English proficiency, and the ability to follow instructions. Work environment includes standard retail duties with an emphasis on safety and accuracy at checkout lanes.

Qualifications

• Must be at least 18 years of age.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Authorization to work in the United States.
• Successful completion of pre-employment drug testing and background check.

Responsibilities

• Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary.
• Observes self-checkout transactions diligently to identify any irregularities or suspicious activities.
• Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items.
• Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.
• Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.

Skills

Customer service

Integrity

English proficiency

Observation skills

Basic computer skills

Education

High School / GED

Job description

The Winn-Dixie Company is seeking a Self-Checkout Guardian to help protect store assets while delivering exceptional customer service. You will monitor transactions, assist customers with the self-checkout process, and intervene as needed to prevent errors and loss.

This role emphasizes high integrity, English proficiency, and the ability to follow instructions. Work environment includes standard retail duties with an emphasis on safety and accuracy at checkout lanes.