Self-Checkout Guardian & Customer Experience Pro

The Winn-Dixie Company; Keystone Heights (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

The Winn-Dixie Company is seeking a Self-Checkout Guardian for Keystone Heights, FL to protect inventory and prevent loss at the self-checkout area. You will monitor transactions, assist customers, and intervene when necessary to ensure accurate scanning and a smooth checkout experience.

This role emphasizes excellent customer service, adherence to store policies, and collaboration with leadership to maintain a secure, welcoming store environment for guests in Keystone Heights, FL.

Qualifications

• Must be at least 18 years old to perform job functions.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Responsibilities

• Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary.
• Observes self-checkout transactions diligently to identify any irregularities or suspicious activities.
• Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items.
• Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.
• Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.
• Provides proactive customer assistance, educating customers on the self-checkout process to minimize errors and promote a smooth experience.
• Engages customers in a friendly manner to create a positive shopping environment while discouraging fraudulent activities.
• Provides continuous attention to customer needs; greet, assist, and thank customers with a friendly smile.

Skills

Customer service

Attention to detail

English proficiency

Education

High School / GED

Job description

The Winn-Dixie Company is seeking a Self-Checkout Guardian for Keystone Heights, FL to protect inventory and prevent loss at the self-checkout area. You will monitor transactions, assist customers, and intervene when necessary to ensure accurate scanning and a smooth checkout experience.

This role emphasizes excellent customer service, adherence to store policies, and collaboration with leadership to maintain a secure, welcoming store environment for guests in Keystone Heights, FL.