Selective Enrollment Director

Crossover; Illinois; On-site; USD 180,000 - 220,000; Full time

Job summary

Alpha is seeking an Enrollment Operations Director to own the full enrollment process on campus, from initial inquiry through onboarding. You will shape how families perceive Alpha's model, evaluate compatibility, and guide conversations that lead to informed decisions.

You will manage 20+ concurrent engagements, coordinate campus visits and shadow days, and maintain CRM and SIS documentation to enable accurate forecasting and exceptional service.

Qualifications

• 3+ years delivering premium, individualized service in settings where service excellence directly influences brand perception (education, luxury hospitality, executive assistance, exclusive membership organizations, or independently managed client services).
• Proven ownership of a complete client, admissions, or enrollment lifecycle from initial inquiry to onboarding completion.
• Experience managing 20+ client, guest, or family accounts concurrently at varying stages, supported by a structured tracking and prioritization methodology.
• Ability to supply specific instances of consultative guidance, including occasions when you advised against your own offering due to poor fit.
• Professional correspondence experience with C-level executives, high-net-worth clients, or discerning audiences.
• Willingness to reside in or relocate within 60 days to one of these California markets: La Jolla, Los Angeles, Marin County, Palo Alto, Piedmont, San Francisco, Santa Barbara, Santa Monica, or South Bay.
• Authorized to work in the United States without requiring visa sponsorship.

Responsibilities

• Lead the complete enrollment experience for prospective families, from initial outreach through final onboarding.
• Facilitate fit-assessment dialogues to evaluate compatibility before introducing solutions or proposing further engagement.
• Overseeing 20+ concurrent family engagements across various enrollment stages, maintaining full transparency on progress and follow-up actions.
• Directing campus visits, student shadow days, and decision-stage discussions that articulate outcomes, standards, and the ideal candidate profile.
• Ensuring precise CRM and enrollment documentation (HubSpot and SIS) to enable accurate forecasting, prioritization, and service excellence.

Skills

Premium service

Lifecycle ownership

Account management

Consultative guidance

Executive communication

Relocation ready

US work authorization

Job description

Alpha is seeking an Enrollment Operations Director to own the full enrollment process on campus, from initial inquiry through onboarding. You will shape how families perceive Alpha's model, evaluate compatibility, and guide conversations that lead to informed decisions.

You will manage 20+ concurrent engagements, coordinate campus visits and shadow days, and maintain CRM and SIS documentation to enable accurate forecasting and exceptional service.