Security Tech Support Engineer - Enterprise Solutions

Gallagher Group Limited; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Gallagher Security in Canton, Georgia seeks a Technical Customer Support Engineer to join our Security Technical Support team. You will provide 2nd and 3rd tier support across Gallagher Security software, hardware, networking, and access control solutions, helping customers and partners resolve complex issues.

Ideal candidates have a few years in technical support or helpdesk, a solid understanding of networking, and a passion for continuing product knowledge.

Qualifications

• A few years of experience in technical support or a related customer-facing role.
• Solid understanding of networking fundamentals and device troubleshooting.
• Exposure to security systems or access control is valuable.
• Clear written and verbal communication skills.
• Ability to explain technical information simply.

Responsibilities

• Respond to customer and partner support requests via phone, email, and tickets.
• Troubleshoot Gallagher Security software, hardware, networking, and devices.
• Contribute to triage by clarifying problems and gathering information.
• Manage support tickets end to end and document updates.
• Escalate complex issues with proper context to speed resolution.
• Create and maintain internal knowledge base content.
• Share learnings with the team to drive continuous improvement.

Skills

Technical support

Networking fundamentals

Customer support

Security systems knowledge

Documentation skills

Tools

Gallagher Command Centre

Ticketing systems

Job description

Gallagher Security in Canton, Georgia seeks a Technical Customer Support Engineer to join our Security Technical Support team. You will provide 2nd and 3rd tier support across Gallagher Security software, hardware, networking, and access control solutions, helping customers and partners resolve complex issues.

Ideal candidates have a few years in technical support or helpdesk, a solid understanding of networking, and a passion for continuing product knowledge.