Global Network Security Support Engineer

Lancope; Alpharetta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions company in Alpharetta, Georgia is seeking a Technical Support Engineer. You will troubleshoot and develop technical solutions for our products, providing support to customers and field engineers. The ideal candidate should have a Bachelor’s degree or equivalent experience along with strong analytical and communication skills. Responsibilities include managing product installations, providing operational support, and achieving mastery of the product line. This role offers a collaborative work environment with opportunities for professional growth.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Strong analytical and problem solving skills with effective communication.
• Knowledge of Linux/Solaris/UNIX operating systems and server hardware.

Responsibilities

• Deliver global engineering support for Lancope product line.
• Support operational needs using Lancope products.
• Manage new product installations and upgrades.

Skills

Analytical skills

Problem solving

Written communication

Verbal communication

Organizational skills

Education

Bachelor’s degree or equivalent work experience

Tools

Linux

Solaris

UNIX

Job description

A technology solutions company in Alpharetta, Georgia is seeking a Technical Support Engineer. You will troubleshoot and develop technical solutions for our products, providing support to customers and field engineers. The ideal candidate should have a Bachelor’s degree or equivalent experience along with strong analytical and communication skills. Responsibilities include managing product installations, providing operational support, and achieving mastery of the product line. This role offers a collaborative work environment with opportunities for professional growth.