Junior Technical Support Engineer

Gallagher Group Limited; Warwick (RI); On-site; USD 28,000 - 40,000; Full time

Job summary

Gallagher Group Limited in the UK is seeking a Junior Technical Support Engineer to join our global Gallagher Security team based in Warwick. You’ll be the first line of contact for customers and Partners, troubleshoot technical challenges, and grow your product knowledge with guidance from experienced engineers.

Ideal candidates are early in their technical support career, curious and customer-focused, with a developing understanding of IT networking and support environments.

Qualifications

• Developing understanding of IT networking, devices or troubleshooting.
• Experience in a help desk, customer service, IT support, or technical environment is helpful.
• Clear written and verbal communication with a commitment to great customer experiences.
• Logical problem-solving approach, ability to follow processes and learn from others.
• Team-focused mindset with adaptability to changing priorities.

Responsibilities

• Respond to technical support calls and emails with accurate, timely customer-focused assistance.
• Troubleshoot networking, device, software, and access control issues with guidance from senior engineers.
• Record interactions and resolutions clearly in CRM and knowledge bases.
• Collaborate with regional teams, product testing, and development to escalate and resolve issues.
• Build knowledge of Gallagher Security products and processes through continuous learning.

Skills

IT networking

Help desk

Customer service

Communication

Problem solving

Team player

SC Clearance eligibility

Job description

About Gallagher

At Gallagher, our purpose is simple: Protect what matters most. We live this every day through smart, future-focused security solutions that help organisations protect people, places, and critical assets.

Gallagher Security is a global technology business with operations across the UK, Europe, New Zealand, Australia, Asia, Africa, the USA, and Canada, and exports to more than 140 countries. Our culture is entrepreneurial, collaborative, and ambitious, and we are growing our presence across Europe through strong partner relationships and strategic new business growth.

We’re painting the future of what’s possible. Come join us.

The Opportunity

We’re building our UK-based Technical Support team and are looking for a Junior Technical Support Engineer to join us. As part of our global support team, you’ll be one of the first points of contact for Gallagher Security customers and Channel Partners, helping troubleshoot technical challenges, provide clear guidance, and create positive support experiences. You’ll be supported by experienced engineers as you grow your product knowledge, technical confidence, and problem-solving capability.

Your role at a glance:

• Respond to technical support calls and emails, providing accurate, timely, and customer-focused support with guidance from the wider team.

• Troubleshoot networking, device, software, and access control-related issues using a structured approach and support from senior team members.

• Record support interactions and technical resolutions clearly in CRM and knowledge base systems.

• Work with regional teams, product testing, and development teams to escalat, investigate, and help resolve customer issues.

• Build your knowledge of Gallagher Security products, customers, and processes through continuous learning and collaboration.

The Fit

You’re early in your technical support career and keen to keep learning. Curious, practical, and customer-focused, you enjoy working through technical problems, asking good questions, and helping customers find clear solutions. You may already have some experience in help desk, customer service, IT support, or a technical environment, and you’re ready to build your capability as part of a collaborative global team.

What you’ll bring:

• A developing understanding of IT networking, devices, or technical troubleshooting.

• Some experience in a help desk, customer service, IT support, or technical support environment would be helpful.

• Clear written and verbal communication skills, with a genuine commitment to delivering great customer experiences.

• A logical approach to problem-solving, with the confidence to ask questions, follow processes, and learn from others.

• A team-focused approach, with the flexibility to adapt to changing priorities and support others when needed.

• Knowledge of access control systems would be advantageous.

• Eligibility for SC Clearance.

Why Gallagher?

At Gallagher, you’ll join a global business with a clear purpose, smart technology, and a strong commitment to protecting what matters most. You’ll be part of a supportive, knowledge-sharing team where you can build your technical skills, grow your confidence, and make a real difference for customers and partners worldwide.

This role is based in Warwick, UK, working closely with our UK and global support teams.

We offer:

• The opportunity to build deep technical knowledge across Gallagher Security products and solutions, with support from experienced engineers.

• A collaborative, global support environment where knowledge-sharing and continuous improvement are encouraged.

• The chance to contribute to a trusted global brand and help customers get the best from our world-class security technology.