Security Systems Technician — Field Service & Upgrades

Convergint Technologies, LLC; Greenville (SC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

10 Company Holidays & PTO starting 13+

Medical, Dental & Vision Plan

401K Matching Plan

Life Insurance & Disability Plan

Vehicle reimbursement or company car

Job summary

Convergint Technologies, LLC is seeking a full-time Security Service Technician to service and support existing customers by responding to service calls, performing maintenance, and handling small projects with a focus on safety and quality. You will work as part of a dynamic team, growing with the company and contributing to a culture that values integrity and results.

The role requires hands-on experience with fire alarm or electronic security systems, problem-solving skills, and the ability

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years servicing, integrating, and programming access control systems.

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.

Skills

Customer focus

Security systems knowledge

Troubleshooting

Self-starter

Tools handling

Valid driver’s license

Travel ability

Education

High School/GED

Tools

Genetec

Avigilon

Exacqvision

Milestone

Job description

Convergint Technologies, LLC is seeking a full-time Security Service Technician to service and support existing customers by responding to service calls, performing maintenance, and handling small projects with a focus on safety and quality. You will work as part of a dynamic team, growing with the company and contributing to a culture that values integrity and results.

The role requires hands-on experience with fire alarm or electronic security systems, problem-solving skills, and the ability