Security Systems Support Engineer - Milestone/LenelS2

BearCom; Dallas, Grand Prairie (TX, TX); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

Company-Paid Life and Short-Term Disab

Paid Holidays

Generous Paid Time Off

Matching 401k Plan

Employee Referral Bonus

Tuition Reimbursement

Résumé du poste

Stone Security in Dallas, TX, is seeking a Support Engineer to diagnose and resolve issues with security software and hardware, including Milestone, LenelS2, and DMP. You will coordinate service calls and ensure regulatory compliance while supporting project teams and customers.

The role emphasizes strong troubleshooting, excellent customer service, and collaboration with Sales and Projects to design and implement secure, reliable systems.

Qualifications

• 2+ years in security systems support or related IT field.
• Proficiency with Milestone, LenelS2, DMP or similar platforms.
• Strong troubleshooting for security, video surveillance, and access control systems.
• Ability to read technical manuals, schematics, and wiring diagrams.

Responsabilités

• Provide technical support and troubleshooting for security software and hardware systems.
• Diagnose system performance issues and recommend fixes.
• Coordinate service and maintenance calls with customers.
• Assist with installation, configuration, and support of electronic security solutions.
• Advise clients on system performance, maintenance, and upgrades.

Connaissances

Troubleshooting

Customer service

Communication

Time management

Formation

Associate/Bachelor degree

Outils

Milestone

LenelS2

DMP

Description du poste

Stone Security in Dallas, TX, is seeking a Support Engineer to diagnose and resolve issues with security software and hardware, including Milestone, LenelS2, and DMP. You will coordinate service calls and ensure regulatory compliance while supporting project teams and customers.

The role emphasizes strong troubleshooting, excellent customer service, and collaboration with Sales and Projects to design and implement secure, reliable systems.