Security Systems Support Engineer

Bearcom; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life and Short-Term Dis.

Paid Holidays

Job summary

BearCom’s Stone Security team seeks a Support Engineer to deliver expert technical support for Milestone, LenelS2, and DMP-based security solutions. You will diagnose issues, plan upgrades, and coordinate service with customers in a fast-paced environment.

The role emphasizes customer service, accurate documentation, and collaboration with Projects and Sales to design and support scalable security deployments. Denver-based on-site position.

Qualifications

• 2+ years of experience in security systems support or related IT field.
• Proficiency with Milestone, LenelS2, DMP or similar platforms.
• Strong troubleshooting and problem solving for security, video surveillance, and access control.

Responsibilities

• Provide technical support and troubleshooting for security software and hardware systems (Milestone, LenelS2, DMP).
• Coordinate service and maintenance calls with customers and schedule installations.
• Assist with system configuration, upgrades, and audits to ensure regulatory compliance.

Skills

Milestone

LenelS2

DMP

Troubleshooting

Networking concepts

IP-based security systems

Education

Associate’s or Bachelor's degree in IT/CS/Engineering

Tools

Milestone

LenelS2

DMP

Job description

BearCom’s Stone Security team seeks a Support Engineer to deliver expert technical support for Milestone, LenelS2, and DMP-based security solutions. You will diagnose issues, plan upgrades, and coordinate service with customers in a fast-paced environment.

The role emphasizes customer service, accurate documentation, and collaboration with Projects and Sales to design and support scalable security deployments. Denver-based on-site position.