Stone - Support Engineer Dallas, TX

Stone Security; Grand Prairie (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision Insurance

Company-Paid Life and Short-Term DI

Paid Holidays

Generous PTO

401k Matching

Employee Referral Bonus

Tuition Reimbursement

Job summary

Stone Security is seeking a hybrid Support Engineer in the Dallas–Grand Prairie area to diagnose and troubleshoot security software and hardware, including Milestone, LenelS2, and DMP. The role emphasizes coordinating service calls, ensuring regulatory compliance, and delivering top-tier customer support.

You will collaborate with Projects and Sales teams to design, implement, and support integrated security solutions, while staying current with industry trends and best practices.

Qualifications

• 2+ years of experience in security systems support or related IT field.
• Proficiency with Milestone, LenelS2, DMP, or similar security platforms.
• Strong troubleshooting for security, video surveillance, and access control.
• Ability to read manuals, schematics, and wiring diagrams.
• Excellent customer service and communication skills.
• Strong organizational skills with multitasking ability.

Responsibilities

• Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
• Diagnose and resolve system performance issues, ensuring optimal functionality.
• Perform custom systems integrations, detailed system upgrade planning, and system audits.
• Schedule and coordinate service and maintenance calls with customers.
• Perform routine and corrective maintenance of installed security and access control systems.
• Ensure all service work complies with applicable Federal, State, and local regulations.
• Assist with installation, configuration, and support of electronic security solutions.
• Collaborate with Projects and Sales teams to support system design and customer needs.
• Provide expert consultation on system performance, maintenance, and upgrades.

Skills

Troubleshooting

Customer service

Education

Associate/Bachelor's in IT/CS/Engineering

Tools

Milestone

LenelS2

DMP

Networking concepts

Job description

Hybrid • Dallas - Stone - Grand Prairie, TX 75050

Description

Stone Security is seeking a Support Engineer to provide exceptional technical support and troubleshooting for our advanced security software and hardware systems. This role is responsible for maintaining, integrating, and optimizing security solutions such as Milestone, LenelS2, and DMP, ensuring seamless operation for our customers. The ideal candidate is detail-oriented, technically skilled, and thrives in a fast-paced, customer-centric environment.

As a Support Engineer, you will diagnose and resolve system issues, coordinate service and maintenance calls, and ensure compliance with Federal, State, and local regulations. This position is key in maintaining customer satisfaction, supporting project teams, and delivering high-quality security solutions.

Key Responsibilities

Technical Support & Troubleshooting:

• Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
• Diagnose and resolve system performance issues, ensuring optimal functionality.
• Perform custom systems integrations, detailed system upgrade planning, and system audits.

Service & Maintenance Coordination

• Schedule and coordinate service and maintenance calls with customers.
• Perform routine and corrective maintenance of installed security and access control systems.
• Ensure all service work complies with applicable Federal, State, and local regulations.
• Assist with the installation, configuration, and support of electronic security solutions.
• Collaborate with the Projects and Sales teams to support system design, implementation, and customer needs.

Customer Support & Consultation

• Provide expert consultation on system performance, maintenance, and upgrades.
• Maintain strong relationships with clients by delivering exceptional customer service.

Additional Responsibilities

• Support internal teams with troubleshooting, documentation, and knowledge sharing.
• Stay updated on industry trends, emerging technologies, and security best practices.
• Perform any other duties as assigned by Management.

Qualifications

• 2+ years of experience in security systems support, technical support, or a related IT field.
• Proficiency in Milestone, LenelS2, DMP, or similar security software platforms.
• Strong troubleshooting and problem-solving skills for security, video surveillance, and access control systems.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to manage multiple tasks and prioritize workload.

Preferred:

• Associate’s or Bachelor's degree in IT, Computer Science, Engineering, or a related field.
• Experience with networking concepts, IP-based security systems, and system integrations.
• Certifications in security systems (e.g., Milestone, LenelS2, DMP) are a plus.

Stone wants to elevate your professional growth! We value investing in developing our team members and advancing your technical capabilities. Stone can provide extensive on-the-job training and covers all fees associated with most professional certifications.

You’ll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life and Short-Term Disability
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Employee Referral Bonus
• Tuition Reimbursement

Stone, a BearCom Company, is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.