Security Systems Software Support Specialist

CGL Electronic Security, Inc.

Boston (MA)

On-site

USD 110,000 - 130,000

Full time

3 days ago

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Benefits offered by this job

Take home vehicle

Phone and laptop provided

Health, dental, life, STD & LTD

401K plan

Employee Assistance Program

HRA and HSA options

Job summary

CGL Electronic Security, Inc. in the Greater Boston area is seeking a Software Support Technician to install, configure, and service access control, video surveillance, and alarm systems. You will work with highly skilled professionals and contribute to delivering customer service excellence.

Responsibilities include installation, integration, and training for customers, supporting internal teams, and maintaining system certifications. Local travel within MA/NH/RI may be required.

Qualifications

Strong communication and interpersonal skills across levels.
Ability to interact with IT professionals and customers.
Customer service focus with multitasking capability.
Self-motivated, organized and able to handle stress.
Valid driver's license and willingness to travel regionally.

Responsibilities

Install, configure and service access control and video systems.
Provide integration support for customers’ existing systems.
Assist internal teams with repairs, maintenance and troubleshooting.
Coordinate project information with customers before scheduled work.

Skills

Communication skills

Customer service

Multitasking

Self-motivated

Driver's license

Team collaboration

Tools

Software House

Genetec

S2 NetBox

Exacq

Milestone

Openpath

Job description

Responsibilities include installation, integration, and training for customers, supporting internal teams, and maintaining system certifications. Local travel within MA/NH/RI may be required.

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