Security Software Support Technician

CGL Electronic Security, Inc.; Boston (MA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Take home vehicle

Phone and laptop provided

Health, dental, life, STD & LTD

401K plan

Employee Assistance Program

HRA and HSA options

Job summary

CGL Electronic Security, Inc. in the Greater Boston area is seeking a Software Support Technician to install, configure, and service access control, video surveillance, and alarm systems. You will work with highly skilled professionals and contribute to delivering customer service excellence.

Responsibilities include installation, integration, and training for customers, supporting internal teams, and maintaining system certifications. Local travel within MA/NH/RI may be required.

Qualifications

• Strong communication and interpersonal skills across levels.
• Ability to interact with IT professionals and customers.
• Customer service focus with multitasking capability.
• Self-motivated, organized and able to handle stress.
• Valid driver's license and willingness to travel regionally.

Responsibilities

• Install, configure and service access control and video systems.
• Provide integration support for customers’ existing systems.
• Assist internal teams with repairs, maintenance and troubleshooting.
• Coordinate project information with customers before scheduled work.

Skills

Communication skills

Customer service

Multitasking

Self-motivated

Driver's license

Team collaboration

Tools

Software House

Genetec

S2 NetBox

Exacq

Milestone

Openpath

Job description

We are looking for motivated security professionals to join CGL’s growing team as a Software Support Technician and experience what the difference of our "family business with a corporate structure" can provide to further personal and professional development! We are looking for team members to contribute to and deliver our mission to provide "consistently deliver customer service excellence". Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications on today’s leading security products.

Typical Duties and Responsibilities:

• Complete software Installation and configuration for various access control, video surveillance, and alarm intrusion systems.
• Provide integration support for customers’ existing systems with their access and video security solutions.
• Provide support to CGL internal teams that repair and maintain customer systems; perform regular maintenance to prevent breakdowns; diagnose problems with customers computerized systems and determine the course of action and perform the repair.
• Contacts customers prior to the date of scheduled software related projects to verify coordinate needed information and or personnel.

What you will do as a Software Support Technician:

• Provide software Installation, integration and configuration and service of access control systems including but not limited to Software House, Genetec, S2 netbox and net controllers, Openpath
• Installation, integration and service of various video surveillance solutions including but not limited to Genetec, American Dynamics, Exacq, Milestone
• Configure and program network architecture to support access and video solutions
• Perform IP network configuration for camera and access control systems
• Maintain certifications for camera and access control systems
• Provide customer system training

What you bring to the table

• Proven ability to interact with all levels and departments including corporate project stakeholders, associated design disciplines, and construction/system integration contractors
• The ability to work closely with Information Technology professionals to ensure project and customer expectations are met
• Strong oral/written communication and interpersonal skills
• Must be a responsible, self-motivated, self-starter, personable and well organized
• Superior customer service skills to deal with both internal and external customers
• Ability to manage multiple tasks simultaneously
• Must be able to effectively handle stressful situations
• Must be able to read and effectively interpret general business documentation
• Associate is required to stand, walk, climb, sit and use hands and fingers
• Reaching, grasping, and carrying activities also required
• Valid and current driver’s license

Experience and Education:

• 5-7 years’ experience preferred
• Manufacturer certifications such as Software House, Genetec, and/or Exacq are desirable
• Requires ability to pass CORI check and obtain MA certificate of clearance
• Pass background check, drug screen, and clean driving record required
• Familiarity with SQL programming language is a plus
• Background in IT networking and system support is a plus

Compensation and Benefits:

• Compensation $110-130k, based on experience
• Take home service vehicle
• Company provided phone and laptop
• Health, Dental, Life and STD and LTD Insurance
• Employee Assistance Program
• HRA and HSA options
• 401K Plan options

Local travel required, primarily within the Greater Boston metropolitan region but may include other areas within Massachusetts, Rhode Island, and New Hampshire.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in CGL Electronic Security’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.