Security Systems Field Technician: Fire, Video & Access

Pavion Corp; Ashland (VA); On-site; USD 34,440 - 55,104; Full time

Job summary

Pavion Corp in Ashland, VA seeks a Security Service Technician to install, troubleshoot, and maintain advanced security systems across client sites. The role emphasizes customer service, documentation, and multi-technology integration, with on-site service and escalation as needed.

You will work with Brivo, Avigilon, Genetec, Bosch, and other platforms; respond to issues quickly; coordinate with other technicians to ensure minimal downtime and high-quality service delivery.

Qualifications

• 3-5 years of experience in a similar technical role.
• Advanced experience with electronic security systems.
• Experience supporting multi-platform access control and video systems.
• Strong understanding of networking fundamentals and system integration.
• Ability to manage complex service calls independently.
• Strong documentation, communication, and organizational skills.

Responsibilities

• Perform advanced troubleshooting and resolution of security system issues.
• Serve as a technical escalation point for complex service calls.
• Support access control, video surveillance, and integrated security systems.
• Maintain accurate and detailed service documentation.
• Ensure high first-time resolution rates and minimal system downtime.
• Provide professional customer communication and support.
• Assist and support other technicians as needed

Skills

Networking fundamentals

Documentation

Communication

Organizational skills

Independent worker

Customer service

Education

High School Diploma or GED

Associates degree

Tools

Electrical test equipment

AV equipment

Job description

Pavion Corp in Ashland, VA seeks a Security Service Technician to install, troubleshoot, and maintain advanced security systems across client sites. The role emphasizes customer service, documentation, and multi-technology integration, with on-site service and escalation as needed.

You will work with Brivo, Avigilon, Genetec, Bosch, and other platforms; respond to issues quickly; coordinate with other technicians to ensure minimal downtime and high-quality service delivery.