Security Systems Field Technician

NAVCO; Burr Ridge (IL); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

HSA/PPO health plans

Paid Sick & Mental Health Leave

Vacation Days 5+ years: 13 days

Job summary

NAVCO is seeking a Service Specialist in Burr Ridge, IL to manage service calls and installations as part of a customer-focused team. You will coordinate with the dispatch center and internal teams to deliver timely, quality service on security systems.

Responsibilities include site work, documentation, and maintenance of CCTV and access control, while ensuring compliance with company standards and customer expectations. A strong customer-service background is essential.

Qualifications

• High school diploma or equivalent required.
• Minimum of 5 years of relevant industry experience preferred.
• Experience with CCTV surveillance and access control systems preferred.

Responsibilities

• Execute service work orders efficiently while adhering to budget and time constraints.
• Serve as the primary point of contact for clients during service activities.
• Communicate with the national dispatch center and internal teams to manage open service calls.
• Utilize internal inventory systems to track equipment and materials.
• Stage equipment and support warehouse-related inquiries as needed.
• Perform installation, cabling, and programming of security systems.
• Complete detailed service documentation including work orders, notes, and customer signatures.
• Perform routine maintenance and repairs on security systems, ensuring proper functionality.
• Troubleshoot and resolve system issues, including CCTV and access control systems.
• Respond promptly to service calls and urgent requests to maintain service standards.
• Ensure all work is completed in compliance with company standards and customer expectations.

Skills

Customer service

Communication

Problem solving

Organizational skills

MS Office

Basic electrical knowledge

CCTV & access control familiarity

Education

High school diploma or equivalent

Tools

GE

DMP

Bosch

Pelco

Job description

NAVCO is seeking a Service Specialist in Burr Ridge, IL to manage service calls and installations as part of a customer-focused team. You will coordinate with the dispatch center and internal teams to deliver timely, quality service on security systems.

Responsibilities include site work, documentation, and maintenance of CCTV and access control, while ensuring compliance with company standards and customer expectations. A strong customer-service background is essential.