Service Specialist

NAVCO; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health plans (HSA/PPO)

Paid sick & mental health leave

Vacation days based on service years

1 year to end of 4 years: 8 days

5+ years: 13 days

Recognition and rewards program

Social Responsibility Day

Personal Floating Holiday

Job summary

NAVCO, a leading security integrator, seeks a Service Specialist to execute service work within budget while acting as the frontline client contact. You will coordinate with the national dispatch center and internal teams to resolve open service calls and ensure high-quality service.

The role involves installing, cabling, and programming security systems, maintaining documentation, and ensuring compliance with company standards. A strong customer-service mindset is essential.

Qualifications

• High school diploma or equivalent.
• Minimum of 5 years of relevant industry experience preferred.
• Equivalent combination of education and experience will be considered.
• Strong customer service orientation with excellent communication skills.

Responsibilities

• Execute service work orders within budget and time constraints.
• Serve as primary client contact during service activities.
• Coordinate with national dispatch and internal teams to manage calls.
• Utilize inventory systems to track equipment and materials.
• Stage equipment and support warehouse inquiries as needed.
• Install, cabling, and program security systems.

Skills

Customer service

Communication

Independence

Organizational skills

Blueprint reading

Driver's license

Network basics

CCTV & access control

Education

High school diploma

5+ years relevant experience

Tools

CCTV Systems

Access Control

GE/DMP/Bosch/Pelco platforms

Job description

Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has been committed to innovation and world-class service from day one. Built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility, NAVCO has grown into one of the largest security integrators in the country. As an employee-owned company, our security experts are personally invested in creating safer and more financially secure environments for our customers, colleagues, and communities.

Position Summary:

The Service Specialist is responsible for executing service work within required budget constraints while serving as the frontline point of contact for clients. This role works closely with the national dispatch center and internal support teams to manage and resolve open service calls efficiently. The Service Specialist plays a key role in delivering high-quality service, maintaining customer satisfaction, and ensuring operational excellence.

Essential Duties and Responsibilities:

• Execute service work orders efficiently while adhering to budget and time constraints
• Serve as the primary point of contact for clients during service activities
• Communicate with the national dispatch center and internal teams to manage open service calls
• Utilize internal inventory systems to track equipment and materials
• Stage equipment and support warehouse-related inquiries as needed
• Perform installation, cabling, and programming of security systems
• Complete detailed service documentation including work orders, notes, and customer signatures
• Perform routine maintenance and repairs on security systems, ensuring proper functionality
• Troubleshoot and resolve system issues, including CCTV and access control systems
• Respond promptly to service calls and urgent requests to maintain service standards
• Ensure all work is completed in compliance with company standards and customer expectations
• Perform other duties as assigned to support business operations

Other duties may be assigned as needed to support business operations. The responsibilities listed are intended to describe the general nature of the role and are not all-inclusive.

Qualifications:

• Strong customer service orientation with excellent communication skills
• Ability to work independently with minimal supervision
• Strong organizational and problem-solving skills
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Knowledge of basic electricity and networking concepts
• Experience with CCTV surveillance and access control systems preferred
• Valid driver’s license with a good driving record required
• Ability to read blueprints and understand light to medium construction
• Familiarity with industry systems such as GE, DMP, Bosch, Pelco, and similar platforms preferred

Education and Experience:

• High school diploma or equivalent required
• Minimum of 5 years of relevant industry experience preferred
• Equivalent combination of education and experience will be considered

Additional Requirements:

Language Skills:

Ability to read, interpret, and prepare reports, correspondence, and technical documentation. Strong verbal communication and customer interaction skills required.

Mathematical Skills:

Ability to perform basic arithmetic and calculations including ratios, percentages, and measurements.

Reasoning Ability:

Ability to apply common sense and troubleshoot issues in structured environments with multiple variables.

Physical Demands:

The employee is regularly required to talk, hear, and sit. Occasional standing, walking, bending, kneeling, and lifting (up to 25 pounds) may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Company Benefits & Perks:

• HSA/PPO health plans, dental, vision, and supplemental life insurance
• Paid Sick & Mental Health Leave: 5 days (annually)
• Vacation Days based on years of service
• 1 year to end of 4 years: 8 days
• 5+ years: 13 days
• Recognition and Rewards program – Assembly
• Social Responsibility Day (1 paid workday annually to volunteer in your community)
• Personal Floating Holiday (8 hours annually)

AAP / EEO Statement:

NAVCO provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. NAVCO complies with all applicable federal, state, and local nondiscrimination laws. Harassment or discrimination of any kind is strictly prohibited.