Security Specialist: Crisis Response & Guest Safety

Roundel; Norwalk (CT); On-site; USD 28,000 - 42,000; Full time

Job summary

Target is seeking a Security Specialist to help protect guests, team members and the brand in a high-pace retail environment. The role emphasizes locating and responding to security incidents, using surveillance tools, documenting cases, and providing excellent service with a security mindset.

The position requires strong communication, de-escalation skills, and the ability to work independently or as part of a team; flexibility to work nights, weekends and holidays is common in store operations.

Qualifications

• Must be at least 18 years of age or older.
• High school diploma or equivalent.
• Meet any state or local licensure and/or other legal requirements related to the position.
• Welcoming and helpful attitude toward all guests and other team members.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Effective communication skills.
• Work both independently and with a team.
• Manage workload and prioritize tasks independently.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Responsibilities

• Create a welcoming experience by greeting guests at the front of store.
• Promote a physical security culture for our team members and guests by assessing and maintaining safe and secure standards throughout the store, including exterior property.
• Respond to and accurately document security incidents in a timely manner.
• Appropriately respond to guest issues to provide a safe and secure environment for our team members and guests.
• Leverage de-escalation tactics and resources when responding to security incidents across the store.
• Conduct merchandise theft recoveries and provide theft apprehension support as needed, strictly adhering to AP policies.
• Prevent theft and shortage at the front of store by performing merchandise receipt checks while adhering to AP policies, as well as recognizing and communicating trends.
• Submit appropriate documentation in the case management system for all incidents following AP policy and procedures.
• Understand and appropriately use Target's video surveillance system.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• All other duties based on business needs

Skills

Crisis management

De-escalation

Security awareness

Communication skills

Teamwork

Education

High school diploma or equivalent

State/local licensure requirements

Tools

Video surveillance system

Case management systems

Handheld scanners

Job description

Target is seeking a Security Specialist to help protect guests, team members and the brand in a high-pace retail environment. The role emphasizes locating and responding to security incidents, using surveillance tools, documenting cases, and providing excellent service with a security mindset.

The position requires strong communication, de-escalation skills, and the ability to work independently or as part of a team; flexibility to work nights, weekends and holidays is common in store operations.