Security Solutions Engineer

Minuteman Security & Life Safety; Andover (MA); On-site; USD 78,000 - 127,000; Full time

Job summary

Minuteman Security & Life Safety is seeking an Applications Engineer to bridge the gap between security technology and customer needs. You will implement, customize, and troubleshoot security solutions in collaboration with customers and internal teams.

You will provide pre-sales support, write technical documentation, and work with product development to improve offerings based on feedback. This role emphasizes cross-functional teamwork and excellence in service.

Qualifications

• In-depth knowledge of security systems, such as surveillance, access control, and intrusion detection.
• Proficient in relevant software tools for security system configuration.
• Strong technical and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Customer service-oriented with the ability to manage multiple projects.
• Knowledge of industry standards and certifications for security systems.

Responsibilities

• Own It: Focus on excellence in everything you do and each interaction you have with all clients
• Learn: Absorb the training. Make yourself an expert on our portfolio of solutions
• Represent: Always understand that you are the face of the company to our customers
• Diversity: Every project is different so you must enjoy variety in your workday
• Work as One Team: Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
• Find a way: Turn challenges into opportunities
• Play To Win.

Skills

Security systems knowledge

Troubleshooting

Communication skills

Customer service orientation

Cross-functional collaboration

Documentation writing

Job description

Minuteman Security & Life Safety is seeking an Applications Engineer to bridge the gap between security technology and customer needs. You will implement, customize, and troubleshoot security solutions in collaboration with customers and internal teams.

You will provide pre-sales support, write technical documentation, and work with product development to improve offerings based on feedback. This role emphasizes cross-functional teamwork and excellence in service.