Security Shift Lead: Guest Safety & Operations

Hollywood Casino York; York (York County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off per local policy

Job summary

PENN Entertainment in York, PA is seeking a Security Shift Supervisor to oversee a designated shift, supervise staff, manage scheduling, and help meet budget and guest-satisfaction goals. The role requires a Bachelor's degree or equivalent security experience, knowledge of security protocols, and proficiency in Microsoft Office; strong organizational, communication, and reporting skills are essential.

The company offers a competitive Total Rewards package including day-one medical coverage,

Qualifications

• Bachelor's degree or four years of casino security, military, or police experience.
• Comprehensive knowledge of security protocol.
• Proficiency in Microsoft applications.
• Excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information to groups of managers, clients, and customers.
• Ability to interact with guests, staff and colleagues and resolve problems diplomatically.

Responsibilities

• Supervise staff and manage daily operations of a designated shift in Security.
• Create effective schedules while controlling labor costs and maintaining guest satisfaction.
• Assist in budgeting and report budget concerns to management.
• Promote exceptional customer service and ensure adherence to standards.
• Train shift personnel in emergency operating procedures.
• Enforce internal control policies including compliance with underage gambling and drinking laws.
• Maintain safety and inspection reports; conduct regular security post inspections.
• Prepare security incident reports and logs; respond to concerns from guests and staff.
• Coordinate with regulatory, fire/rescue and law enforcement agencies as needed.
• Ensure adherence to uniform and grooming standards; report regulatory compliance issues.
• Maintain confidentiality in all departmental matters.

Skills

Security protocol knowledge

Microsoft Office

Organizational skills

Communication skills

Report writing

Public speaking

Interpersonal conflict resolution

Education

Bachelor's degree (B.A./B.S.)

Four years of casino security, military, or police experience

Tools

Microsoft Office

Job description

PENN Entertainment in York, PA is seeking a Security Shift Supervisor to oversee a designated shift, supervise staff, manage scheduling, and help meet budget and guest-satisfaction goals. The role requires a Bachelor's degree or equivalent security experience, knowledge of security protocols, and proficiency in Microsoft Office; strong organizational, communication, and reporting skills are essential.

The company offers a competitive Total Rewards package including day-one medical coverage,