Security Assistant Shift Manager

ViziRecruiter,LLC.; Toledo (OH); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment in Toledo, OH is seeking a Security Manager to supervise staff and manage a designated shift within the Security department, ensuring guest satisfaction and adherence to policies.

The role involves budget participation, incident logging, and coordination with regulators and law enforcement, with emphasis on staff development and performance feedback.

Qualifications

• High School Diploma or GED or equivalent experience in security.
• Proficiency with Microsoft Office.
• Excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Ability to present information to groups and respond to questions.
• Ability to interact with guests, staff and clients professionally to resolve conflicts.

Responsibilities

• Supervise staff and daily management of a designated shift in Security.
• Coordinate scheduling with manager with attention to guest satisfaction.
• Assist in budgeting and monitor departmental budget initiatives.
• Promote and demonstrate superior customer service.
• Serve as Security Manager on duty in the absence of the Shift Manager.
• Enforce internal control policies including underage gambling and alcohol laws.
• Maintain safety and inspections reports for the property.
• Conduct regular security post inspections.
• Prepare security incident reports and maintain security logs.
• Respond to guests and employees concerns with professionalism and poise.
• Ensure security officers adhere to uniform standards.
• Interact with regulatory, fire/rescue and law enforcement agencies.
• Ensure regulatory compliance and report issues to management.
• Maintain confidentiality in all departmental and company matters.
• Responsible for staff development and training programs.
• Oversee rewards and recognition to maximize employee engagement.
• Evaluate team members and provide constructive feedback.
• Provide staffing recommendations including interviewing and hiring.
• Manage work procedures and expedite workflow.
• Provide discipline, coaching and counseling recommendations.

Skills

Organizational skills

Communication skills

Reports writing

Public speaking / presentation

Conflict resolution

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

• Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Serves as the Security Manager on duty in the absence of the Security Shift Manager
• Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws
• Maintain safety and inspections reports for the property
• Conduct regular security post inspections
• Prepare security incident reports and maintain security logs.
• Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.
• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
• Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

Requirements

• High School Diploma or GED required.; or three years of casino Security, military, or police experience; or equivalent combination of education and experience.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.