Security Service Technician

Metro Fire+Security; Gilbert (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Metro Fire+Security is looking for an experienced Security Service Technician in Gilbert, AZ. You will service and install alarm, access control, and IP camera systems, lead a team on larger jobs, read diagrams and blueprints, and train junior technicians.

A valid driver’s license, a high school diploma, and 5+ years of commercial security experience are required. Join a family-owned company with a focus on customer service, integrity, and room to grow.

Qualifications

• High school diploma or GED required.
• Valid driver’s license required.
• 5+ years as a security technician preferred (commercial).
• Proficient with alarm, access control and IP camera systems.
• Experience with S2 and Brivo is a plus; strong knowledge of networked security systems.

Responsibilities

• Service security systems per job scopes and drawings.
• Maintain and service access control devices.
• Service IP-based camera systems and alarm systems.
• Lead a team on larger jobs; train and mentor less experienced technicians.
• Read wiring diagrams, schematics and blueprints; communicate issues and solutions to customers.
• Update customer files with work performed, parts used and contacts.
• Ensure safety programs are followed and certifications are maintained.

Skills

Communication skills

Leadership

Training & mentoring

Reading wiring diagrams

Customer service

Independent work

Team leadership

Detail oriented

Education

High school diploma / GED

Tools

S2 access control

Brivo

DMP

Honeywell

DSC

Exacq

Wave VMS

IP camera systems

CAT5/6 networking

Job description

Description

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.

Great company culture with room to grow.

The Security Service Technician is primarily responsible for servicing and replacing alarm, camera, and access control devices. A desired candidate is fully confident in their servicing and installation skills, works effectively and professionally with little supervision, has management and leadership ability with his team, excellent communication skills, and is consistently looking out for the customer’s best interest.

Service security systems per provided job scopes and drawings

Service access control devices

Service IP based camera systems

Service alarm systems

Work efficiently as a lead technician on the team to service systems

Responsible for reading and interpreting wiring diagrams, schematics, and blueprints

Effectively communicate equipment issues and potential solutions on work performed to customers

Explain and train customers on effective utilization of equipment and/ or systems

Efficiently and accurately update and complete customer files, including but not limited to customer contacts, work orders, parts utilized, and work performed

Promptly and professionally respond to customer questions and concerns

Understand and maintain compliance with company and customer safety program

Maintain all applicable certifications for necessary products serviced by company

Ability to lead, train, mentor and/ or coach less experienced technicians

Perform other related duties as assigned or required

Requirements

Valid driver’s license

High School Diploma/ GED

5+ years security technician work experience

Commercial experience

Able to work flexible hours including after-hours, nights, and weekends

Able to travel to multiple job sites each day

Fully proficient in alarm, access control and IP camera systems

Access control installation and servicing experience – knowledge in S2 and Brivo

Experience with installation of controller, reader, contact, REX and electrified door hardware

Commercial alarm system installation & servicing experience – knowledge in Burg, DMP, Honeywell and DSC systems a plus

Camera system installation & servicing experience, including network camera systems – knowledge in Exacq, Wave VMS a plus

CAT5/6 network termination skills

High precision/ detail-oriented

Professional verbal and written communication skills

Ability to work independently, with little supervision

Ability to lead a team on larger jobs

Works effectively and efficiently while performing all aspects of the required job

Alarm Agent License

DPS Fingerprint Card

Preferred

S2 training

Brivo training

DMP training

Hanwa training

IP / Network knowledge

Working knowledge of Microsoft Office (Excel, Outlook, Word)

Benefits

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching