Service Technician II

Prime Partners; Denver (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Hourly pay

13 days PTO

Medical/dental/vision

Life insurance

Disability plan

401(k) matching

Tuition reimbursement

Parental leave

Vehicle reimbursement

Cell phone reimbursement

Job summary

Prime Partners is seeking a full-time Security Service Technician to respond to routine and after-hours service calls, perform maintenance, diagnose and repair low-voltage security and fire alarm systems, and support new installations.

This role requires 3-5 years of experience, strong troubleshooting, and a valid driver’s license with the ability to travel locally to client sites. You will work with a team to ensure safe, compliant systems across multiple accounts.

Qualifications

• 3-5 years of experience servicing, integrating, or programming access control, video surveillance, intrusion, or fire alarm systems.
• Strong technical aptitude with hand and power tools (drill, screwdriver, wire stripper, hacksaw, crimper)
• Solid troubleshooting and programming skills with the ability to independently diagnose and resolve system issues
• Strong customer service skills and the ability to work well under pressure
• Valid driver's license with a clean driving record
• Ability to travel locally to job sites, with minimal overnight travel required
• High school diploma/GED or equivalent experience

Responsibilities

• Respond to service, maintenance, and emergency calls in a timely and professional manner
• Diagnose, troubleshoot, repair, and replace defective components on installed security and fire alarm systems
• Install, configure, and support network systems and related equipment for assigned projects
• Complete detailed service reports and documentation to support accurate invoicing and job tracking
• Perform preventative maintenance on installed low-voltage systems
• Coordinate with team members and specialists to support service delivery across assigned accounts
• Provide technical assistance, systems checkout, and troubleshooting for new and existing installations
• Follow all federal, state, and local regulations along with company health and safety policies
• Maintain company vehicle in accordance with company guidelines

Skills

Technical aptitude

Customer service

Troubleshooting

Driving

Education

High school diploma/GED or equivalent experience

Tools

Milestone

Genetec

AMAG

Lenel

S2

DMP

Bosch

Job description

Company Summary

A leading global service-based systems integrator with 20 years of proven growth, dedicated to being our customers' best service provider. Our culture is built on a strong foundation of core values, and we take pride in protecting the lives and assets of our customers and their communities.

Position Overview

We are seeking a full-time, results-driven Security Service Technician to join our team. In this role, you will respond to routine and non-routine service calls, scheduled maintenance calls, and emergency or after-hours calls in a timely manner, diagnosing, troubleshooting, repairing, and replacing defective parts across a range of low-voltage and electronic security systems. You'll also support new installations and small project work as needed.

Key Responsibilities

• Respond to service, maintenance, and emergency calls in a timely and professional manner
• Diagnose, troubleshoot, repair, and replace defective components on installed security and fire alarm systems
• Install, configure, and support network systems and related equipment for assigned projects
• Complete detailed service reports and documentation to support accurate invoicing and job tracking
• Perform preventative maintenance on installed low-voltage systems
• Coordinate with team members and specialists to support service delivery across assigned accounts
• Provide technical assistance, systems checkout, and troubleshooting for new and existing installations
• Follow all federal, state, and local regulations along with company health and safety policies
• Maintain company vehicle in accordance with company guidelines

Required Qualifications

• 3-5 years of experience servicing, integrating, or programming access control, video surveillance, intrusion, or fire alarm systems
• Strong technical aptitude with hand and power tools (drill, screwdriver, wire stripper, hacksaw, crimper)
• Solid troubleshooting and programming skills with the ability to independently diagnose and resolve system issues
• Strong customer service skills and the ability to work well under pressure
• Valid driver's license with a clean driving record
• Ability to travel locally to job sites, with minimal overnight travel required
• High school diploma/GED or equivalent experience

Preferred Experience

• CCTV experience with platforms such as Milestone or Genetec
• Access control experience with AMAG, Lenel, Genetec, Software House/CCURE, or S2
• Intrusion detection experience with DMP or Bosch
• Fire alarm systems experience

Benefits and Compensation

• Pay range: $36 -$45 per hour, based on experience
• 10 company holidays plus paid time off starting at 13 days annually
• Medical, dental, and vision coverage
• Life insurance and disability plan
• Wellness program and 401(k) matching plan
• Tuition reimbursement and paid parental leave
• Vehicle reimbursement plan or company vehicle provided
• Cell phone reimbursement, where applicable

Why Work With Us

Join a team that values growth, accountability, and delivering results, with the opportunity to work across a wide range of security, fire alarm, and low-voltage systems while building long-term technical expertise.