Security Service Scheduler & Operations Coordinator

Insight Global; Pleasanton (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sciens Building Solutions is seeking a Security Service Coordinator to support service operations by triaging requests, coordinating technicians, and managing work orders. The role emphasizes timely, professional communication with customers and internal teams.

Responsibilities include scheduling visits, creating work orders, and ensuring completion and billing alignment. A high-volume inbox and strong organizational skills are essential for success.

Qualifications

• High school diploma or equivalent.
• 2–5 years in customer service, service coordination, dispatching, or admin support.
• Strong organizational and time-management skills.
• Ability to manage a high volume of emails with accuracy and professionalism.
• Proficiency with Outlook, Excel, Word, and scheduling/work order systems.

Responsibilities

• Triage incoming service requests and acknowledge receipt, gathering missing details.
• Respond to 85%+ of emails with timely, professional communication.
• Schedule service visits based on customer availability and technician capacity.
• Create or assign service work orders and link them to technicians.
• Close the loop on completed requests with status updates and billing support.
• Coordinate between customer needs, technician schedules, and service completion.

Skills

High email volume management

Organizational skills

Time-management

Professional communication

Quick triage

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Scheduling/Work order systems

Job description

Sciens Building Solutions is seeking a Security Service Coordinator to support service operations by triaging requests, coordinating technicians, and managing work orders. The role emphasizes timely, professional communication with customers and internal teams.

Responsibilities include scheduling visits, creating work orders, and ensuring completion and billing alignment. A high-volume inbox and strong organizational skills are essential for success.