Perimeter Security Service Scheduler & Client Liaison

Tusco, Inc.; Bessemer (AL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Career development classes

Paid time off

Job summary

A leading perimeter security solutions provider is seeking a Service Schedule Coordinator to manage field service activities and ensure exceptional customer support. The ideal candidate will have excellent organizational skills and 4+ years' experience in customer service. Responsibilities include scheduling technicians, handling customer inquiries, and maintaining service records. The company offers benefits including health insurance, 401(k), and career development opportunities. Join a respected team committed to delivering high-security solutions.

Qualifications

• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Solid problem-solving skills and attention to detail.

Responsibilities

• Schedule and dispatch field service technicians.
• Act as primary contact for customer inquiries.
• Maintain service calendars and prioritize requests.
• Process service orders and monitor job progress.
• Collaborate with Sales, Operations, and Technical teams.

Skills

Organizational skills

Verbal communication

Written communication

Proficiency in Microsoft Office

Problem-solving

Education

High school diploma or equivalent

4+ years in customer service

Tools

Scheduling software

Job description

A leading perimeter security solutions provider is seeking a Service Schedule Coordinator to manage field service activities and ensure exceptional customer support. The ideal candidate will have excellent organizational skills and 4+ years' experience in customer service. Responsibilities include scheduling technicians, handling customer inquiries, and maintaining service records. The company offers benefits including health insurance, 401(k), and career development opportunities. Join a respected team committed to delivering high-security solutions.