Security Scheduling and Operations Supervisor

Marksman; Miami (FL); On-site; USD 60,000 - 63,000; Full time

Benefits offered by this job

Paid time off

MBO bonus

Medical insurance

Dental insurance

Paid holidays

Pension/retirement benefits

Job summary

Marksman is seeking a Scheduling Manager to oversee day-to-day security operations and optimize workforce schedules at client sites in Florida. The role includes coordinating with the Director of Operations, managing staff performance, and ensuring quality service while controlling overtime and costs.

The ideal candidate has a High School diploma or GED with supervisory experience, strong English communication, and proficiency with scheduling software.

Qualifications

• High School diploma or GED with 2 years of supervisory experience in security or customer service.
• Experience in a high-volume call center is preferred.
• Must be able to read, write, speak, and understand English; bilingual is a plus.

Responsibilities

• Set up, maintain and review schedules to minimize overtime.
• Build and maintain relationships with clients and staff.
• Report operational matters to VP Operations and senior management.
• Coordinate support services to meet financial and operational goals.
• Handle escalated security issues and emergencies as needed.
• Monitor staff performance and conduct appraisals and disciplinary actions.
• Maintain accurate records of absences, incidents and equipment usage.
• Assist HR with terminations, exit interviews and benefits inquiries.

Skills

Supervision

Staff scheduling

Customer service

Call center

Microsoft Office

Education

High School diploma or GED

Tools

Scheduling software

Job description

Marksman is seeking a Scheduling Manager to oversee day-to-day security operations and optimize workforce schedules at client sites in Florida. The role includes coordinating with the Director of Operations, managing staff performance, and ensuring quality service while controlling overtime and costs.

The ideal candidate has a High School diploma or GED with supervisory experience, strong English communication, and proficiency with scheduling software.