Security Scheduling & Operations Manager

Marksman Security; Miami (FL); On-site; USD 60,000 - 63,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Paid holidays

Pension/retirement benefits

Job summary

Marksman Security is seeking a Security Supervisor in the Miami area to oversee scheduling, staff coordination, and client services. You will report to senior management and ensure compliance with policies while maintaining high standards of security operations.

Ideal candidates have a GED, 2 years supervisory experience in security or customer service, and proficiency with scheduling tools. A valid security license may be required. Compensation includes benefits and performance bonuses.

Qualifications

• High School diploma or GED and 2 years prior satisfactory employment as a supervisor in security or customer service position.
• Must be at least 21 years of age.
• Ability to acquire and maintain a security license (if required by the state).
• Must read, write, speak, and understand English. Bi-lingual considered a plus.
• Proficiency with Microsoft Office software; scheduling software is a plus.
• Ability to pass pre-employment drug screen and criminal background check.

Responsibilities

• Establish, maintain and review schedules to minimize overtime.
• Build, improve and maintain relationships with clients and employees.
• Report operational matters to Vice President of Operations and senior management.
• Coordinate support services to manage client sites and meet financial and operational goals.
• Handle escalated security issues or emergencies appropriately.
• Monitor staff performance and conduct appraisals; manage disciplinary actions as needed.
• Record data such as call-offs, tardies, emergencies, and equipment issues.
• Maintain personnel files and workforce management systems with Account Managers and HR.
• Support HR in terminations, unemployment claims, grievances and appeals; explain policies to staff and applicants.
• Prepare reports pertaining to personnel activities and account trends.
• Prepare correspondence and memos.
• Track company equipment in the field and ensure proper usage according to policies.
• Stay current on federal and state guidelines relevant to our services.
• Support the organization's culture, processes and systems to involve employees in business goals.
• Flexible schedule including weekends and evenings.

Skills

Supervision

Security

Customer service

Call center

Education

GED

Tools

Microsoft Office

Scheduling software

Job description

Marksman Security is seeking a Security Supervisor in the Miami area to oversee scheduling, staff coordination, and client services. You will report to senior management and ensure compliance with policies while maintaining high standards of security operations.

Ideal candidates have a GED, 2 years supervisory experience in security or customer service, and proficiency with scheduling tools. A valid security license may be required. Compensation includes benefits and performance bonuses.