Security-Savvy SMB Account Manager | Flexible Hours & Equity

Syndicate; Chicago (IL); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Equity

Flexible hours

Open, informal culture

Job summary

Aikido is seeking an SMB Account Manager to own and grow a large book of small and growing customers. You'll drive net revenue retention, renewals, and expansions while delivering rapid value and maintaining strong customer relationships.

In this fast-paced, quota-carrying role, you will synthesize product feedback, collaborate with Sales, CS, and Product, and help customers realize value quickly on a developer-first security platform.

Qualifications

• 2+ years in account management, SMB sales, or an exceptional SDR at a technical SaaS company.

Responsibilities

• Own a high-volume book of SMB customers and be accountable for net revenue retention, expansion, and renewals while maximizing customer satisfaction.
• Run efficient customer calls: check-ins, renewal conversations, and short value-focused demos of features customers aren't using yet.
• Use product usage data to spot expansion signals and churn risk early, and act on them before they show up in the numbers.
• Build scalable, one-to-many plays for a large book: email sequences, webinars, in-app nudges, and renewal campaigns.
• Manage renewals end to end, including pricing conversations and negotiating multi-year or annual upgrades.
• Keep the CRM clean and accurate so forecasts, pipeline, and account health are always up to date.
• Work at the intersection of sales, customer success, and product to gather and relay customer feedback to optimize the product.

Skills

High-volume sales

Quota carrying

Discovery skills

CRM discipline

Tools

HubSpot

Salesforce

Job description

Aikido is seeking an SMB Account Manager to own and grow a large book of small and growing customers. You'll drive net revenue retention, renewals, and expansions while delivering rapid value and maintaining strong customer relationships.

In this fast-paced, quota-carrying role, you will synthesize product feedback, collaborate with Sales, CS, and Product, and help customers realize value quickly on a developer-first security platform.