SMB Account Manager — Growth, Retention & Equity

Aikido Security BV; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equity

Flexible hours

Job summary

Aikido Security BV is hiring an SMB Account Manager to own and grow a large book of small and growing customers. You’ll drive renewals, expansions, and customer success by delivering fast value and clear demos in a high-velocity environment.

You’ll operate at the intersection of sales, customer success, and product, using usage data to spot expansion signals and prevent churn while maintaining strong CRM discipline and English communications.

Qualifications

• 2+ years in account management, SMB sales, or a high-velocity quota-carrying role in a technical SaaS company.
• Track record of hitting expansion, upsell, or retention targets across a large book of accounts.
• Comfort running a high volume of short sales conversations each week without sacrificing quality.
• Strong discovery skills: asking good questions, listening, recapping, and guiding the call.
• Enough technical curiosity to learn a developer security product and explain its value clearly.
• Organized and CRM-disciplined (HubSpot, Salesforce, or similar); follow-ups don’t slip.
• Clear, confident written and verbal communication in English.
• Self-starter mindset: ownership, speed, and building processes in a scaling company.

Responsibilities

• Own a high-volume book of SMB customers and be accountable for net revenue retention, expansion, and renewals while maximizing customer satisfaction.
• Run efficient customer calls: check-ins, renewal conversations, and short value-focused demos of features customers aren't using yet.
• Use product usage data to spot expansion signals and churn risk early, and act on them before they show up in the numbers.
• Build scalable, one-to-many plays for a large book: email sequences, webinars, in-app nudges, and renewal campaigns.
• Manage renewals end to end, including pricing conversations and negotiating multi-year or annual upgrades.
• Keep the CRM clean and accurate so forecasts, pipeline, and account health are always up to date.
• Work at the intersection of sales, customer success, and product to gather and relay customer feedback to optimize the product.

Skills

Account management

SaaS sales

CRM proficiency

Tools

HubSpot

Salesforce

Job description

Aikido Security BV is hiring an SMB Account Manager to own and grow a large book of small and growing customers. You’ll drive renewals, expansions, and customer success by delivering fast value and clear demos in a high-velocity environment.

You’ll operate at the intersection of sales, customer success, and product, using usage data to spot expansion signals and prevent churn while maintaining strong CRM discipline and English communications.