Developer-First SMB Account Manager (Security SaaS)

Root; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Flexible hours

Job summary

Aikido is seeking an SMB Account Manager to own and grow a large book of small and growing customers. This role blends sales, customer success, and product feedback to ensure fast value delivery and expansion.

You will run short, value-focused conversations, monitor product usage for expansion signals, and help shape our next generation of security products with direct customer input.

Qualifications

• 2+ years in account management, SMB sales, or similar roles at a technical SaaS company.
• Track record of hitting expansion, upsell, or retention targets across a large book of accounts.
• Strong discovery skills: ask good questions, listen, recap clearly, and control the call.

Responsibilities

• Own a high-volume SMB account book and be accountable for net revenue retention, expansion, and renewals while maximizing customer satisfaction.
• Run efficient customer calls: check-ins, renewal conversations, and short value-focused demos of features not yet used.
• Use product usage data to spot expansion signals and churn risk early, acting before numbers reflect it.
• Build scalable, one-to-many plays: email sequences, webinars, in-app nudges, renewal campaigns.
• Manage renewals end to end, including pricing conversations and negotiating multi-year or annual upgrades.
• Keep the CRM clean and accurate so forecasts, pipeline, and account health stay up to date.
• Relay customer feedback to product to shape future developments.

Skills

Account management

SMB sales

Discovery skills

Communication

Self-starter

Tools

HubSpot

Salesforce

Job description

Aikido is seeking an SMB Account Manager to own and grow a large book of small and growing customers. This role blends sales, customer success, and product feedback to ensure fast value delivery and expansion.

You will run short, value-focused conversations, monitor product usage for expansion signals, and help shape our next generation of security products with direct customer input.