Security & Safety Lead: Incident Mgmt & Team Leadership

Carvana; Belton (GA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Vehicle discounts

Student loan payments

Pet benefits

Job summary

Carvana is seeking a Functional Lead for its Safe & Secure Team at HQ to supervise front desk associates, train staff, and uphold high security standards across facilities. The role focuses on leading incident management, developing and enforcing security policies, and coordinating with internal and external partners to protect people and assets.

The ideal candidate has 3+ years in physical security operations, strong supervisory experience, and proven coaching and communication skills.

Qualifications

• 3+ years experience in physical security operations and/or loss prevention.
• 1+ years experience supervising/managing a team.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee day-to-day activities of assigned team; identify strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.
• Identify and evaluate trends, evaluate outcomes, and develop plans to accomplish team tasks and objectives.
• Engage assigned team, provide coaching, development and performance management; offer feedback and demonstrate desired skills.
• Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.
• Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals.
• Prevent and resolve conflict among team members.
• Monitor and ensure adherence to systems, policies, procedures, and performance standards.
• Maintain staff by recruiting, selecting, orienting, and training employees.
• Positively reinforce and monitor progress toward team goals.
• Timely and effectively communicate information to other relevant teams and stakeholders.
• Support leadership and participate in implementation and execution of team/department initiatives, and strategies.
• Escalate significant high risk issues to senior-level management as necessary and provide recommendations to ensure our teams are safe and our business operations are maintained.
• Ensure the safety of our associates by monitoring and developing solutions that meet all local, state and federal requirements.
• Implement, execute, and directly lead our Incident Management program at our HQ locations.
• Plan and Lead the Incident Management Program for the site, focusing on sustainable awareness and effective preparedness.
• Directly lead the processes related to our Safe & Secure Technology that supports our HQ locations Ensure equipment is properly functioning, that issues are addressed, and that our processes relating to badge access, server room controls, monitoring alerts, and overall health of the program are running like a well oiled machine.
• Ensure the team properly records all incidents, ensures system information is accurate and actionable. Complete after action reviews to determine root causes of reported safety incidents and make improvement recommendations to the Manager, Corporate Security.
• Implement and monitor visitor and vendor check-in processes, providing regular team member training and coaching.
• Implement and conduct risk assessments of our HQ facilities.
• Work with the Safe and Secure Operations Center leadership to provide support when business needs require.
• Assign work and hold team members accountable to expectations and deliverables.
• Ensure the team always has appropriate staffing that meet relevant KPIs and goals.
• Be available and onsite during business hours that could occasionally exceed 40 hours in a week.
• Occasionally be available outside of traditional business hours, as needed.
• Perform other duties as assigned.

Skills

Security operations

Supervisory experience

Leadership

Coaching

Communication

Crisis management

Driver’s license

Education

Bachelor’s degree or higher

High School Diploma

Tools

Excel/Sheets

Job description

Carvana is seeking a Functional Lead for its Safe & Secure Team at HQ to supervise front desk associates, train staff, and uphold high security standards across facilities. The role focuses on leading incident management, developing and enforcing security policies, and coordinating with internal and external partners to protect people and assets.

The ideal candidate has 3+ years in physical security operations, strong supervisory experience, and proven coaching and communication skills.