Security Team Lead – Front Desk & Policy

Carvana; Blue Mound (TX); On-site; USD 50,000 - 62,000; Full time

Job summary

Carvana in Texas seeks a Functional Lead for the Safe & Secure Team at our headquarters to supervise associates, train on protocols, and uphold high performance. You will lead daily operations, coach staff, and enforce security policies across the front desk team.

The role requires strong leadership, clear communication of expectations, timely feedback, and the ability to motivate others to balance urgency and quality in a fast-paced environment.

Responsibilities

• Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.
• Identify and evaluate trends, evaluate outcomes, and develop plans to accomplish team tasks and objectives.
• Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills.
• Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.
• Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals.
• Prevent and resolve conflict among team members.
• Monitor and ensure adherence to systems, policies, procedures, and performance standards.
• Maintain staff by recruiting, selecting, orienting, and training employees.
• Positively reinforce and monitor progress toward team goals.
• Timely and effectively communicate information to other relevant teams and stakeholders.
• Support leadership and participate in implementation and execution of team/department initiatives, and strategies.
• Escalate significant high risk issues to senior-level management as necessary and provide recommendations to ensure our teams are

Job description

Carvana in Texas seeks a Functional Lead for the Safe & Secure Team at our headquarters to supervise associates, train on protocols, and uphold high performance. You will lead daily operations, coach staff, and enforce security policies across the front desk team.

The role requires strong leadership, clear communication of expectations, timely feedback, and the ability to motivate others to balance urgency and quality in a fast-paced environment.