Security Premium Seating Staff

Priority Dispatch Corp.; Foxborough (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

Gillette Stadium is hiring a Premium Seating Staff member to deliver outstanding hospitality during events in Foxborough, MA. You will welcome guests, verify entry, and help resolve ticket or seating issues while maintaining Club/Suite integrity.

This part-time role requires a high school diploma or equivalent, the ability to stand for long periods, and availability on nights, weekends, and holidays.Candidates should be service oriented, adaptable, and able to communicate clearly with diverse

Qualifications

• High school diploma or equivalent required.
• Strong customer-service mindset and hospitality.
• Able to communicate clearly with diverse guests in a lively venue.
• Willingness to work nights, weekends and holidays as part of event schedules.

Responsibilities

• Welcome Premium Seating guests with a friendly, professional demeanor.
• Scan tickets to verify entry and assist with mobile ticketing issues.
• Ensure Club/Suite access by checking tickets or wristbands as needed.
• Resolve seat disputes or Code of Conduct violations with stadium security.
• Provide ADA accommodations and directions to guests throughout events.
• Be visible, accessible, and ready to assist with questions or service opportunities.
• Support safety by monitoring crowd activity and reporting concerns.
• Participate in special projects and assignments as needed.

Skills

Customer service

Communication skills

Flexibility

Teamwork

Problem solving

Education

High School Diploma or Equivalent

Job description

Security Premium Seating Staff# Security Premium Seating StaffTeamOps - Foxborough, MA 02035## OverviewSalary Range$15.00 - $20.00 HourlyPosition TypePart TimeEducation LevelHigh School Diploma or EquivalentCategorySecurity## Description**SUMMARY:** A Premium Seating Staff member is the embodiment of New England hospitality and will strive to positively represent Gillette Stadium through service. A Premium Seating Staff member must value each individual interaction and create additional value towards the event day experience by anticipating guest needs and capitalizing on service opportunities. Most importantly, a Premium Seating Staff member must have an inherent desire to create positive interactions and give maximum effort to correct any guest challenges prior to the event end. **DUTIES AND RESPONSIBILITIES**1. Welcome Premium Seating guests with exceptional customer service and a smile throughout the event.2. Scan tickets to verify authorized entry into Gillette Stadium and resolve any ticket issues by educating guests on mobile ticketing or escalating more significant challenges3. Ensure Club/Suite integrity by checking tickets or wristbands that authorize access into premium seating areas.4. Attempt to resolve seat disputes or other Fan Code of Conduct violations in conjunction with stadium Security personnel5. Reduce guest effort through ADA accommodations by coordinating or directing guests to nearest areas of accommodation6. Make yourself available and visible to guests and provide assistance as needed including directions, policy questions and service opportunities. Guest relationships and their overall experience is our top priority.7. Commitment to safety by monitoring crowd activities and report any suspicious activity and/or behavior to your area supervisor.8. Special projects and assignments as business dictates.**SUPERVISORY RESPONSIBILITIES** * This position has no supervisory responsibilities# # **SKILLS AND QUALIFICATIONS*** Service-oriented person who places value on each guest interaction* Driven focus to help and support guests and team members* Maintain a positive and professional demeanor at all times* Effective communication skills with the ability to communicate with a wide variety of people in an exciting environment* Ability to take direction and demonstrate flexibility with shifting priorities on event day* Ability to work full stadium events to include nights, weekends, and holidays.* Minimum of High school education or equivalent* Must be able to adhere to process protocol and must be able to apply established protocols in a timely manner# # **PHYSICAL DEMANDS*** Ability to stand for prolonged periods* Some positions may require the repeated climbing of stairs* Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions# # **WORK ENVIRONMENT*** The noise level in the work environment is usually loud/very loud on event days* This position may require work in inclement weather to include heat, cold, rain, snow**CERTIFICATES, LICENSES, REGISTRATIONS** * Roles that operate stadium elevators must have a state certification # **OTHER DUTIES**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.