Security Premium Seating Staff

Gillette Stadium; North Foxboro (MA); On-site; USD 20,664 - 30,307; Full time

Job summary

Gillette Stadium is seeking a Premium Seating Staff member who embodies New England hospitality and aims to positively represent the venue through outstanding service. This role focuses on valuing each guest interaction, anticipating needs, and creating added value for the event day experience.

The position requires a service-oriented attitude, clear communication, and flexibility to work during events, including nights, weekends, and holidays.

Qualifications

• Service-oriented approach valuing each guest interaction.
• Ability to work nights, weekends and holidays.
• Follow protocols and adapt to changing priorities.
• High school education or equivalent required.

Responsibilities

• Greet Premium Seating guests with exceptional service.
• Scan tickets and resolve entry issues, explain mobile tickets.
• Verify access with tickets or wristbands to premium areas.
• Resolve seat disputes with stadium security.
• Assist guests with ADA accommodations.
• Be available to answer questions and guide guests.
• Monitor safety and report suspicious activity.
• Handle special projects as needed.

Skills

Service-oriented

Customer service

Effective communication

Flexible under pressure

Event-day availability

Team player

Education

High school diploma or equivalent

Job description

SUMMARY

A Premium Seating Staff member is the embodiment of New England hospitality and will strive to positively represent Gillette Stadium through service. A Premium Seating Staff member must value each individual interaction and create additional value towards the event day experience by anticipating guest needs and capitalizing on service opportunities. Most importantly, a Premium Seating Staff member must have an inherent desire to create positive interactions and give maximum effort to correct any guest challenges prior to the event end.

DUTIES AND RESPONSIBILITIES

• Welcome Premium Seating guests with exceptional customer service and a smile throughout the event.
• Scan tickets to verify authorized entry into Gillette Stadium and resolve any ticket issues by educating guests on mobile ticketing or escalating more significant challenges.
• Ensure Club/Suite integrity by checking tickets or wristbands that authorize access into premium seating areas.
• Attempt to resolve seat disputes or other Fan Code of Conduct violations in conjunction with stadium Security personnel.
• Reduce guest effort through ADA accommodations by coordinating or directing guests to nearest areas of accommodation.
• Make yourself available and visible to guests and provide assistance as needed including directions, policy questions and service opportunities. Guest relationships and their overall experience is our top priority.
• Commitment to safety by monitoring crowd activities and report any suspicious activity and/or behavior to your area supervisor.
• Special projects and assignments as business dictates.

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS

• Service-oriented person who places value on each guest interaction.
• Driven focus to help and support guests and team members.
• Maintain a positive and professional demeanor at all times.
• Effective communication skills with the ability to communicate with a wide variety of people in an exciting environment.
• Ability to take direction and demonstrate flexibility with shifting priorities on event day.
• Ability to work full stadium events to include nights, weekends, and holidays.
• Minimum of High school education or equivalent.
• Must be able to adhere to process protocol and must be able to apply established protocols in a timely manner.

PHYSICAL DEMANDS

• Ability to stand for prolonged periods.
• Some positions may require the repeated climbing of stairs.
• Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• The noise level in the work environment is usually loud/very loud on event days.
• This position may require work in inclement weather to include heat, cold, rain, snow.

CERTIFICATES, LICENSES, REGISTRATIONS

• Roles that operate stadium elevators must have a state certification.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.