Parking Security

Teamops; Foxborough (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Teamops at Gillette Stadium is seeking a Parking Security professional to work on event days, ensuring fans comply with parking lot rules and assisting with directions and guest questions. You will help with crowd control, monitor access to restricted areas, and support guest services to create a positive stadium experience.

Requirements include a high school diploma or GED, prior security experience preferred, strong communication, attentiveness, and the ability to stay calm under pressure.

Qualifications

• High School education or GED required.
• Experience in security preferred.
• Effective listening and communication skills.
• Ability to stay calm and work under pressure.
• Available for all full stadium events including nights and weekends.

Responsibilities

• Assist and communicate with fans regarding non-compliance with parking lot rules.
• Provide exceptional customer service to fans.
• Control access to restricted areas by verifying tickets or credentials.
• Escalate issues to management or local authorities as appropriate.
• Monitor crowd activity and report suspicious or threatening situations.
• Escort players or special guests as assigned by management.
• Address complaints in a courteous and professional manner.
• Perform special projects and assignments as needed.

Skills

Customer service

Communication skills

Attention to detail

Calm under pressure

Teamwork

Education

High School diploma or GED

Job description

SUMMARYThe Parking Security position reports to the Sr. Security Event Manager and will work at Gillette Stadium on event days ensuring fan compliance with parking lot rules, controlling access to restricted areas, monitoring crowd activity and providing assistance to guests.DUTIES AND RESPONSIBILITIESBeing prepared to assist and communicate with fans regarding non-compliance with parking lot rules including: Guests occupying more than one parking space per vehicle, inappropriate behavior, and public intoxication.Provide exceptional customer service including greeting fans, responding to guest inquiries, providing directions, assisting with seat assignments and general problem resolution.Controlling access to restricted areas by verifying tickets or credentials. Escalate issues to management or local authorities as appropriate.Advise guest of stadium entrance rules to improve guest experience including monitoring bag sizes and other prohibited items that are not permitted into the stadium.Monitor crowd activities and immediately report any suspicious or threatening situations to the area supervisor or in the event of an emergency the local authorities.Escort players or special guests as assigned by management to and from their vehiclesAddress all complaints and concerns in a courteous and professional manner. Escalate issue appropriately to area supervisors including accidents involving vehicles or pedestrians.Special projects and assignments as business dictatesSKILLS AND QUALIFICATIONSHigh School education or GED requiredPrevious experience in the security field preferred.Effective listening and communication skills.Attentive to detail and observantFriendly & customer service orientedAbility to remain calm and work under pressureAvailable to work all full Stadium events that include: nights and weekendsAbility to take direction, demonstrate flexibility with shifting priorities and business needsMust be able to adhere to process protocol and must be able to apply established protocols in a timely mannerPHYSICAL DEMANDSAbility to stand for prolonged periods of timeReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENTThe noise level in the work environment is typically loudDensely populated on event dayThe position may require work in inclement weatherCERTIFICATES, LICENSES, REGISTRATIONSNone RequiredOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.