Security - Overnight Security

Ko'a Kea Operations, LLC; Koloa (HI); On-site; USD 34,440 - 48,216; Part time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Pharmacy Insurance

401(k)

Paid Time Off

Referral Bonus

Job summary

Ko'a Kea Operations, LLC in Koloa, Hawaii is seeking dedicated personnel to maintain exemplary guest relations and ensure safety within the hotel premises. Responsibilities include responding to guest needs, patrolling hotel areas, and supervising emergency procedures.

The ideal candidate will display strong communication skills, proficiency in Microsoft Office, and a teamwork mindset. Benefits include health insurance, a 401(k), and opportunities for advancement.

Qualifications

• Effective communication with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Ability to perform physical activities and lift at least 20 pounds.

Responsibilities

• Maintain warm and hospitable guest relations.
• Patrol hotel and respond to emergency situations.
• Resolve guest requests and complaints promptly.

Skills

Proficiency in English

Strong mathematical skills

Computer skills

Excellent listening skills

Ability to multi-task

Team-player mentality

Education

High school education

Tools

Microsoft Office

PMS software

Job description

Hourly rate: $27.00 per hour.

Responsibilities

• Maintain warm and hospitable guest relations in all guest contact.
• Respond to individual guest needs as they arise.
• Patrol all areas of the hotel and its common areas, being aware of any potential emergency situation.
• Warn or eject persons that create disturbances on the property.
• Transmit and receive messages using all communication avenues.
• Supervise all operational procedures for activities such as fire prevention, fire fighting, traffic control, power outages, or any other emergency situations.
• Respond to any guest or associate accident and document all the details of the event, including contacting the proper authorities (police, fire department, or emergency response units) and coordinating their actions at the hotel alongside Assistant Managers.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Thoroughly complete projects and assignments professionally with care.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being.
• Adjust to high‑pressure conditions and be open to change.
• Assume responsibility for personal growth and development.
• Conduct oneself professionally at all times; set standards for others.
• Express ideas and convey information clearly, effectively, and professionally.
• Resolve disagreements respectfully and be courteous to peers and co‑workers.
• Scrupulously follow all Ko’a Kea Hotel & Resort policies and procedures.

Qualifications

• Proficiency in English for effective communication with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Strong mathematical and computer skills.
• Proficient use of Microsoft Office and PMS software.
• Excellent listening skills.
• Ability to learn quickly and work in a fast‑paced environment with constant guest interaction.
• Ability to multi‑task and lift, push, and pull a minimum of 20 pounds.
• Ability to perform physical activities requiring substantial use of arms and legs (climbing, lifting, balancing, walking, stooping, standing, and handling materials).
• Team‑player mentality.
• High school education required; additional education preferred.
• Knowledge of local area required.
• CPR and first aid training preferred.
• Additional language abilities preferred.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401(k)
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full‑Time or Part Time Only)
• Gone Fishing Holiday (Full‑Time Only)
• Opportunities for advancement

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.