Restaurant 1 - Host/Greeter

Ko'a Kea Operations, LLC; Koloa (HI); On-site; USD 27,552 - 34,440; Part time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401K

Paid Time Off

Birthday Holiday

Gone Fishing Holiday

Job summary

Ko'a Kea Operations, LLC in Koloa, Hawaii is seeking a dedicated Host/Hostess. In this role, you will create exceptional experiences for our guests, ensuring warmth and attentiveness in service while maintaining a welcoming atmosphere.

The ideal candidate will have strong communication skills, be a team player, and possess the ability to handle a fast-paced environment effectively. The position offers benefits including health, vision, and dental insurance, along with opportunities for advancement.

Qualifications

• Knowledge of the English language to effectively communicate.
• Good mathematical and basic computer skills.
• Ability to lift a minimum of 20 pounds.

Responsibilities

• Create a welcoming environment for guests.
• Respond to guest needs and maintain guest relations.
• Communicate effectively and manage reservations.

Skills

Knowledge of English language

Good mathematical skills

Ability to multi-task

Active listening

Physical stamina

Education

High school education

Tools

OpenTable

Job description

The hourly rate for this opportunity is $22.50 an hour.

What You Will Accomplish

• Host/Hostess create an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful, and exceptional service, while maintaining a clean, comfortable, and inviting environment.
• Demonstrate attributes of a great Host/Hostess by being aware and attentive to our guest’s needs; create conversations and share a moment, thereby making a real connection with our guests.
• Maintain warm, hospitable guest relations in all guest contact.
• Respond to individual guest needs as they occur.
• Greet all guests in a warm and enthusiastic manner upon arrival, seat them at their table, and provide them with a menu and general information about the restaurant and server.
• Prepare and maintain a list of guests waiting to be seated and communicate with guests throughout their estimated waiting time.
• Check guests in to ensure satisfaction with each food course and/or beverage, thank them as they depart, and invite them to return at a future date.
• Offer amenities to guests while they dine, including but not limited to activity sheets with crayons, lamps, reading glasses, water service, and/or pashminas.
• Ensure chits are distributed to the appropriate server, bartender, or sushi counter.
• Maintain the host stand and lobby area.
• Whip down and return all electronics to the office for charging.
• Whip down menus and replace menus that have been damaged.
• Communicate any allergies or special events the guests are celebrating to the Food & Beverage teams.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Communicate to managers if assistance is needed.
• Thoroughly complete projects and assignments professionally with care.
• Answer phone calls and respond to messages through OpenTable and/or phone/voicemails.
• Call and confirm guest reservations.
• Understand the restaurant menu to assist guests’ questions.
• Identify when to adjust the pace of seating to ensure proper service.
• Procedures & execute Forbes Standards as well as Hotel Standard Operating Procedures and Policies.
• Report all items in need of repair to the supervisor and maintain equipment used in work.
• Protect guest safety and well-being.
• Assume responsibility for personal growth and development.
• Always conduct oneself (act and dress) professionally; set standards for all.
• Express ideas and convey information clearly, effectively, and professionally.
• Work to resolve disagreements and be respectful of peers and co-workers.
• Scrupulously follow all Ko’a Kea Hotel & Resort policies and procedures.
• Other duties as assigned.

What You Will Bring

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Ability to accurately use OpenTable is preferred.
• Ability to actively listen to others and communicate effectively in loud environments.
• Ability to learn quickly and work in a fast-paced position with constant guest interaction.
• Ability to multi-task.
• Ability to lift, push, and pull a minimum of 20 pounds.
• Ability to perform physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, standing, and handling materials.
• Ability to be a team player.

Great If You Have

• High school education.
• One year in a Host/Hostess position preferred.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full-time or Part-time only)
• Gone Fishing Holiday (Full-time only)
• Opportunities for advancement

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another.