Restaurant 1 - Server AM

Ko'a Kea; Hawaii; On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Pharmacy Insurance

401K

Referral Bonus

Paid Time Off

Birthday Holiday

Gone Fishing Holiday

Opportunities for advancement

Job summary

Ko’a Kea Hotel & Resort in Hawaii is seeking a friendly, guest-focused team member to deliver warm hospitality and seamless service at the front of house. You will greet guests, answer questions about menu items, assist with reservations, and coordinate with culinary and beverage teams to ensure a memorable dining experience.

Ideal candidates bring strong English communication, the ability to multi-task in a fast-paced environment, basic computer and PMS software familiarity, and a professional

Qualifications

• High school education and relevant training and experience required.
• Must have knowledge of all hotel departments and events.
• Excellent communication skills and professional appearance.
• Ability to learn quickly and work in a fast-paced guest-focused environment.

Responsibilities

• Maintain warm, hospitable guest relations in all guest contact.
• Respond to individual guest needs as they occur.
• Greet all guests in a warm and enthusiastic manner.
• Answer questions and make suggestions regarding menu item selections, preparations, and beverage recommendations.
• Communicate menu selections to the culinary and beverage teams.
• Compute bill, collect payment, and make change for guests as needed.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Protect guest safety and well-being.

Skills

Guest relations

Customer service

Multi-tasking

Team player

English fluency

Education

High school diploma

Tools

Microsoft Office

PMS software

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

The hourly rate for this opportunity is $14.00 an hour.

What You Will Accomplish

• Maintain warm, hospitable guest relations in all guest contact.
• Responding to individual guest needs as they occur.
• Greet all guests in a warm and enthusiastic manner.
• Answer questions and make suggestions regarding menu item selections, preparations of items, and cocktail and wine recommendations.
• Communicate menu selections to the culinary and beverage teams.
• Monitor guests to fulfill any additional requests and determine when the meal experience is at an end and the guests are ready for their bill.
• Compute bill, collect payment, and make change for guests as needed.
• Responds to all guest requests and informs guests of hotel services, features, room amenities, shopping, dining, entertainment, and travel directions.
• Ask for and confirm any future dining reservations.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Thoroughly completes projects and assignments professionally with care.
• Other duties as assigned.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being.
• Adjusts to high pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him/herself (acts and dresses) professionally at all times; sets standards for all.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Works to resolve disagreements and is respectful of peers and co-workers.
• Scrupulously follows all Ko’a Kea Hotel & Resort policies and procedures.

What You Will Bring

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Ability to accurately use various Microsoft Office and PMS software.
• Ability to actively listen to others.
• Ability to learn quickly and work in fast paced position with constant guest interaction.
• Ability to multi-task.
• Ability to lift, push and pull a minimum of 20 pounds.
• Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, standing and handling of materials.
• Ability to be a team player.
• Great If You Have Food Handler's Card or able to obtain.
• Must have knowledge of all hotel departments and events.
• Must have good mathematical and computer skills.
• High school education and relevant training and experience required.
• Additional education preferred.
• Knowledge of the local area required.
• CPR and first aid training preferred.
• Additional language ability preferred.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full-Time or Part Time Only)
• Gone Fishing Holiday (Full-Time Only)
• Opportunities for advancement

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully - not just to our business, but to the lives of our guests, communities, and one another.