Guest Service Agent

Ko'a Kea Operations, LLC; Koloa (HI); On-site; USD 31,311 - 44,594; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401K

Paid Time Off

Birthday Holiday

Gone Fishing Holiday

Job summary

Ko'a Kea Operations, LLC in Koloa, Hawaii, is seeking a Guest Service Agent to create a memorable experience for hotel guests with exceptional service. Responsibilities include check-in and check-out processes, coordinating guest requests, and maintaining a clean environment.

Candidates should possess good mathematical skills, ability to multi-task, and communicate effectively in English. The position offers benefits including health insurance and paid time off.

Qualifications

• Ability to learn quickly and work in a fast-paced environment.
• Ability to stand for extended periods of time.
• Ability to lift and move a minimum of 20 pounds.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate and book dining reservations and activities.
• Respond to and resolve guest requests and complaints.

Skills

Knowledge of the English language

Good mathematical and basic computer skills

Ability to multi-task

Ability to actively listen

Ability to remain calm under pressure

Education

High school education

Tools

Microsoft Office

PMS software

Job description

Compensation

The hourly rate for this opportunity is $27.55 an hour plus Commission.

What You Will Accomplish

The Guest Service Agent creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

• Assist guests with check‑in and check‑out processes (verifying registration, address and credit information, balancing bank, posting charges, assigning rooms).
• Issue room key and escort guest to the room while providing a brief overview of our property.
• Date‑stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Coordinate all guest requests and inform guests of hotel services, features, room amenities, shopping, dining, entertainment, and travel directions.
• Coordinate, plan, and book dining reservations, activities, and transportation.
• Maintain an accurate record of room availability and rate.
• Compute bills, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges to guest bill (room, food, liquor, activity, spa, or telephone).
• Sell items from retail shop to guests.
• Coordinate room status with housekeeping.
• Coordinate with the Engineering team on any request or issue.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Thoroughly complete projects and assignments professionally with care.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well‑being.
• Adjust to high‑pressure conditions and be open to change.
• Assume responsibility for personal growth and development.
• Conduct oneself professionally at all times; set standards for all.
• Express ideas and convey information clearly, effectively, and professionally.
• Work to resolve disagreements and respect peers and co‑workers.
• Follow all Ko’a Kea Hotel & Resort policies and procedures scrupulously.
• Perform other job duties as instructed by the department manager.

What You Will Bring

• Knowledge of the English language to communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Ability to accurately use various Microsoft Office and PMS software.
• Ability to actively listen to others.
• Ability to learn quickly and work in a fast-paced position with constant guest interaction.
• Ability to multi-task.
• Ability to stand for extended periods of time.
• Ability to lift, push and pull a minimum of 20 pounds.
• Ability to perform physical activities that require considerable use of arms and legs and moving the whole body.
• Ability to remain calm under pressure and resolve issues with professionalism.
• Willingness to work evenings, weekends, and holidays based on business needs.
• Ability to be a team player.

Great If You Have

• Must have knowledge of all hotel departments and events.
• Must have good mathematical and computer skills.
• High school education and relevant training and experience required.
• Additional education preferred.
• Knowledge of the local area required.
• CPR and first aid training preferred.
• Additional language ability preferred.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full-Time or Part Time Only)
• Gone Fishing Holiday (Full-Time Only)

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.