Security - Overnight Security

Pacific Hospitality Group; Poipu (HI); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Pharmacy Insurance

401K

Referral Bonus

Paid Time Off

Birthday Holiday (Full-Time or Part Of

Gone Fishing Holiday (Full-Time)

Opportunities for advancement

Job summary

Pacific Hospitality Group in Hawaii seeks a bedside/front-of-house team member to maintain warm guest relations, respond to guest needs, and assist in hotel operations. Strong communication, basic computer skills, and a willingness to learn are essential.

Applicants should be able to lift up to 20 pounds and work collaboratively with colleagues across departments. We offer benefits and opportunities for advancement at Ko'a Kea Hotel & Resort.

Qualifications

• Knowledge of English to communicate with guests and colleagues.
• Knowledge of all hotel departments and functions.
• Basic math and computer skills.
• Ability to use MS Office and PMS software.
• Strong listening and communication abilities.
• Ability to multi-task in a fast-paced setting.
• Able to lift up to 20 pounds.
• Team player with professional demeanor.

Responsibilities

• Maintain warm, hospitable guest relations in all guest contact.
• Respond to guest needs as they occur.
• Patrol hotel areas and common areas for safety and emergencies.
• Warn or eject disruptive individuals on the property.
• Transmit and receive messages via all communication channels.
• Supervise emergency procedures (fire, power outages, etc.).
• Document accidents and coordinate with authorities as needed.
• Respond to and resolve guest requests and complaints promptly.
• Complete projects and assignments professionally.
• Report maintenance needs to supervisor and protect equipment.
• Ensure guest safety and well-being.
• Demonstrate professionalism in appearance and conduct.

Skills

Guest relations

Customer service

English fluency

Microsoft Office

PMS software

Active listening

Multi-tasking

Team player

Flexible schedule

Education

High school diploma or equivalent

Tools

Microsoft Office

PMS software

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

The hourly rate for this opportunity is $27.00 an hour.

What You Will Accomplish

• Maintain warm, hospitable guest relations in all guest contact.
• Responding to individual guest needs as they occur.
• Patrol all areas of the hotel and its common areas being aware of any potential emergency situation.
• Warn or eject those persons that create disturbances on the property
• Transmit and receive messages using all communication avenues.
• Supervises all operational procedures for activities such as fire prevention, fire fighting, traffic control, power outages, or any other emergency situations
• Responds to any guest or associate accident and documents all the details of the event. Also includes contacting the proper authorities (police, fire department, or emergency response units) and coordinating their actions while at our hotel along with the Assistant Managers.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Thoroughly completes projects and assignments professionally with care.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being.
• Adjusts to high pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him/her self (acts and dresses) professionally at all times; sets standards for all.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Works to resolve disagreements and is respectful of peers and co-workers.
• Scrupulously follows all Ko'a Kea Hotel & Resort policies and procedures.

What You Will Bring

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Ability to accurately use various Microsoft Office and PMS software.
• Ability to actively listen to others.
• Ability to learn quickly and work in fast paced position with constant guest interaction.
• Ability to multi-task.
• Ability to lift, push and pull a minimum of 20 pounds.
• Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, standing and handling of materials.
• Ability to be a team player.

Great If You Have

• Must have knowledge of all hotel departments and events.
• Must have good mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred. Knowledge of local area required.
• CPR and first aid training preferred.
• Additional language ability preferred.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full-Time or Part Time Only)
• Gone Fishing Holiday (Full-Time Only)
• Opportunities for advancement
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We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.