Housekeeping Supervisor

Ko'a Kea Operations, LLC; Koloa (HI); On-site; USD 37,195 - 50,971; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Pharmacy Insurance

401K

Referral Bonus

Paid Time Off

Birthday Holiday (Full-Time or Part +)

Gone Fishing Holiday

Opportunities for advancement

Job summary

Ko’a Kea Hotel & Resort in Hawaii seeks a Housekeeping Supervisor to ensure cleanliness standards for rooms and public spaces, inspect status, and support scheduling and training of room attendants. The role emphasizes guest satisfaction and operational smoothness in a premium resort setting.

Ideal candidates have prior housekeeping supervision experience, can lift 20 pounds, and possess good math and computer skills.

Qualifications

• High school education preferred.
• Previous experience as a Room Attendant or Supervisor preferred.
• Able to lift at least 20 pounds.
• Able to push, bend, stoop, reach; manual dexterity.
• Good math and computer skills.
• Knowledge of local area preferred.
• CPR and first aid training preferred.
• Additional language ability preferred.

Responsibilities

• Inspect rooms and public spaces for cleanliness and maintenance standards.
• Schedule room attendants, turndown and linen attendants.
• Provide coaching and training for staff performance.
• Provide administrative support as needed.
• May clean rooms, public areas, assist in Laundry and other duties.
• Maintain hospitable guest relations and respond to guest needs.
• Ensure all rooms and suites are cleaned daily with checks.
• Supervise Attendants and ensure items missed are re-cleaned to standards.
• Report missing items and needed repairs; maintain equipment.

Skills

High school

Relevant training

Additional education

Lifting 20 lbs

Pushing, bending, stooping

Hearing, writing, typing

Pulling 20 lbs

Math and computer skills

Local area knowledge

CPR/First aid training

Additional language ability

Education

High school

Relevant training and experience

Additional education

Job description

Company Description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Company Description: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

what you will accomplish

• The Housekeeping Supervisor is responsible for inspecting rooms and public spaces to ensure compliance with cleanliness and maintenance standards, as well as to verify status of the rooms.
• The Housekeeping Supervisor assists in scheduling room, turndown and linen attendants.
• The responsibility of a Housekeeping Supervisor also includes providing feedback, coaching and training for better performance to room attendants and general cleaners.
• Also provides administrative support for the department as needed.
• This position may also be required to clean rooms, public areas, assist in Laundry, and any other duty as assigned.
• Maintain warm, hospitable guest relations in all guest contact.
• Respond to individual guest needs as they occur.
• Clean and maintain all assigned rooms and suites daily, including stripping linen, bathroom cleaning, vacuuming, dusting, checking of room lights and equipment, air conditioner unit, television, spot cleaning, and stocking all room supplies.
• Supervise Room Attendants and Housepersons, including the re-cleaning of any items missed or not cleaned to Ko’a Kea Hotel & Resort cleanliness standards.
• Report any items missing from rooms and suites.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being; be courteous to all guests and co-workers.
• Accurately report all items in need of repair to the supervisor and maintain equipment used in work.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.
• Protect guest safety and well-being; be courteous to all guests and co-workers.
• Thoroughly completes projects and assignments professionally with care.
• Adjusts to high pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him/herself (acts and dresses) professionally at all times; sets standards for all.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Scrupulously follows all Ko’a Kea Hotel & Resort policies and procedures.

what you will bring

• High school education preferred.
• Previous experience as a Room Attendant or Supervisor preferred.
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.
• great if you have Must have knowledge of all hotel departments and events.
• Must have good mathematical and computer skills.
• High school education and relevant training and experience required.
• Additional education preferred.
• Knowledge of local area required.
• CPR and first aid training preferred.
• Additional language ability preferred.

benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full-Time or Part Time Only)
• Gone Fishing Holiday (Full-Time Only)
• Opportunities for advancement

Wage: $31.50

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

- We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another.

If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.