Security Operations Manager

Allied Universal; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Disability insurance

AD&D

Job summary

Allied Universal is hiring a Service Manager to lead daily security operations, guiding frontline supervisors and officers to deliver outstanding service. You will drive staffing, training, payroll, and performance evaluations while maintaining client satisfaction and high safety standards.

The role emphasizes leveraging BI tools to monitor metrics, optimize schedules, and improve operational efficiency across multiple sites.

Qualifications

• Two+ years supervising hourly employees in a fast-paced service organization.

Responsibilities

• Oversee daily security operations and frontline supervision.
• Recruit, train, schedule, and evaluate officers.
• Serve as primary client contact to ensure high-quality service.
• Utilize BI platforms to track metrics and optimize schedules.

Skills

Team leadership

Security operations

Payroll & scheduling

Client relations

BI tools

Emergency preparedness

Communication skills

Decision making

Education

Bachelor’s degree in criminal justice or related field

Associate’s degree in criminal justice or related field

High school diploma or equivalent

Tools

Microsoft Office

Web-based applications

Job description

Allied Universal is hiring a Service Manager to lead daily security operations, guiding frontline supervisors and officers to deliver outstanding service. You will drive staffing, training, payroll, and performance evaluations while maintaining client satisfaction and high safety standards.

The role emphasizes leveraging BI tools to monitor metrics, optimize schedules, and improve operational efficiency across multiple sites.