Security Operations Leader - Drive Client Service

Socket.dev; Montgomery (AL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Competitive Salary

Paid Vacation & Holidays

Medical, Dental & Vision Insurance

Life Insurance

401(k)/403(b) Plan

Career Growth Opportunities

Ongoing Training & Development

Supportive Leadership Team

Job summary

DSI Security Services is seeking a Security Operations Manager to oversee day-to-day security operations across multiple client locations in Montgomery, AL. This leadership role focuses on exceptional customer service, employee engagement, and operational efficiency.

The ideal candidate has strong leadership and communication skills, experience managing security personnel, and the ability to build client relationships in a fast-paced environment. Join our team for growth and stability.

Qualifications

• High school diploma or equivalent required; college coursework or degree preferred.
• Minimum of two years of supervisory or management experience required.
• Previous contract security, military, law enforcement, or related leadership experience required.
• Strong leadership, organizational, and problem-solving skills.
• Effective written and verbal communication skills.

Responsibilities

• Serve as the primary liaison between DSI and assigned client accounts, ensuring high-quality security services and client satisfaction.
• Oversee daily security operations across assigned locations, including staffing, scheduling, payroll oversight, compliance, and post coverage.
• Lead, coach, and support Security Officers, Shift Supervisors, and Site Supervisors to ensure operational success and professional development.
• Assist with recruiting, interviewing, onboarding, and retention initiatives to maintain appropriate staffing levels.
• Conduct site visits, inspections, and performance evaluations to ensure compliance with client expectations and company standards.
• Respond to operational issues, incidents, emergencies, and client concerns in a timely and professional manner.
• Maintain accurate documentation, reports, and communication related to scheduling, personnel actions, incidents, and operational activities.
• Promote a culture of safety, accountability, professionalism, and customer service excellence.
• Ensure all assigned personnel are properly trained and compliant with company policies and post instructions.
• Build strong working relationships with clients, employees, and branch leadership.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Staffing

Education

High school diploma or equivalent

College coursework or degree preferred

Tools

Computer systems

Reporting tools

Job description

DSI Security Services is seeking a Security Operations Manager to oversee day-to-day security operations across multiple client locations in Montgomery, AL. This leadership role focuses on exceptional customer service, employee engagement, and operational efficiency.

The ideal candidate has strong leadership and communication skills, experience managing security personnel, and the ability to build client relationships in a fast-paced environment. Join our team for growth and stability.