Security Operations Lead - Shift Supervisor

Securitas Security Services USA, Inc.; Belleville (IL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

AD&D

Disability insurance

401K options

Vacation days

Sick days

Floating holidays

Paid family leave

Paid weekly

Employee assistance program

Discounts

Job summary

Securitas Security Services USA, Inc. is seeking an Operations Supervisor to manage guarding operations across multiple sites and supervise field staff. The role includes coaching personnel, inspections, and ensuring post orders are followed, with emphasis on client communication.

The position emphasizes leadership, operational oversight, and adherence to safety and company policies, supporting branch operations and service delivery.

Qualifications

• 18 years of age or older.
• High School Diploma or GED required.
• Above average computer / technology skills needed.
• Excellent customer service and team leadership skills needed.
• Must be able to work independently.
• Must be able to remain calm and professional during stressful situations.
• Must have great attention to detail.
• Must have a professional demeanor.
• Must be able to respond to emergencies with rapid / effective judgment and use appropriate escalation.
• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
• Prior Supervisor or Scheduling experience preferred.

Responsibilities

• Manages a shift and/or segment of guarding operations across sites; supervises officers and staff.
• Ensures service expectations by contacting clients and inspecting posts; initiates corrective action.
• ,

Skills

Customer service

Team leadership

Independence

Attention to detail

Calm under pressure

Communication

Emergency response

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Securitas Security Services USA, Inc. is seeking an Operations Supervisor to manage guarding operations across multiple sites and supervise field staff. The role includes coaching personnel, inspections, and ensuring post orders are followed, with emphasis on client communication.

The position emphasizes leadership, operational oversight, and adherence to safety and company policies, supporting branch operations and service delivery.