Operations Supervisor

Securitas Security Services USA, Inc.; Fairview Heights (IL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

401(k) Options

Paid Vacation Days

Paid Sick Days

Floating Holidays

Paid Family Leave

Paid weekly

Job summary

Securitas Security Services USA, Inc. is seeking an Operations Supervisor to manage guarding operations across multiple sites from its Fairview Heights, IL location. The role involves supervising field staff, inspecting posts, coaching personnel, and supporting branch operations.

The position requires strong customer service, team leadership, and the ability to work independently. The salary is $55,000 per year, with comprehensive benefits and paid time off as described in the postings.

Qualifications

• Minimum high school diploma or GED required.
• Excellent customer service and team leadership skills required.
• Ability to work independently and remain calm in stressful situations.

Responsibilities

• Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service.
• Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
• Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
• Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary.
• Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
• Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.
• Performs tasks and duties of a similar nature and scope as required for assigned office.

Skills

Customer service

Team leadership

Independent work

Calm under pressure

Education

High School Diploma or GED

Job description

Operations Supervisor - Full Time

Primary Location: Fairview Heights, IL

Salary:$55,000/YR

Job Summary:

Manages a shift and/or segment of guarding operations at multiple sites at the direction of line management. Supervises Field Supervisors and other security personnel. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations.

Perks & Benefits:

• Medical, Dental, Vision, Life, AD&D, Disability Insurance, Plus 401K Options.
• 10 Vacation Days Accrued.
• 6 Sick Days.
• 4 Floating Holidays Per Year.
• Holidays Honored - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, & Christmas Day.
• Paid Family Leave - Up To 12 Weeks Per Year In Accordance With State Law.
• Paid Weekly (Every Thursday).
• Employee Assistance Program.
• Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel, & More!

What You Can Expect:

The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

1. Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service.
2. Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
3. Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
4. Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary.
5. Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
6. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
7. Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
8. Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.
9. Performs tasks and duties of a similar nature and scope as required for assigned office.

Basic Requirements:

• 18 years of age or older.
• High School Diploma or GED required.
• Above average computer / technology skills needed.
• Excellent customer service and team leadership skills needed.
• Must be able to work independently.
• Must be able to remain calm and professional during stressful situations.
• Must have great attention to detail.
• Must have a professional demeanor.
• Must be able to respond to emergencies with rapid / effective judgment and use appropriate escalation.
• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
• Prior Supervisor or Scheduling experience preferred.

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Licensing #: 123000349

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.